The example resume
Hannah Kim
UX Researcher
UX researcher with six years of mixed-methods research on consumer and B2B products. I help teams decide what to build by finding out what people actually do.
Experience
Senior UX Researcher, Trailhead Health 2021–now
Telehealth app, 2 million patients.
- Ran a diary study with 40 patients that reshaped onboarding; completed sign-ups rose 22%.
- Built a research repository so findings are searchable by every team.
- Trained 15 designers and product managers to run their own usability tests.
UX Researcher, Ledgerly 2018–2021
Accounting software for small businesses.
- Interviewed 60 bookkeepers to map month-end close; the resulting feature cut close time by a day.
- Ran quarterly usability benchmarks across the product.
Education
MS, Human Centered Design and Engineering, University of Washington 2018
Skills
- Methods: Interviews, Usability testing, Diary studies, Surveys, Journey mapping
- Tools: Dovetail, Maze, Figma, Qualtrics