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Technology resume example

IT Support Specialist resume example

An IT support specialist resume that shows how many people you kept working, how fast problems were solved, and what you automated.

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The example resume

Daniel Mensah

IT Support Specialist

IT support specialist with five years looking after 400 users across three offices. Calm on the phone, quick with a fix, and keen to automate the same fix away.

Experience

IT Support Specialist, Northgate Housing 2021–now

400 staff across three offices.

  • Resolve 30 tickets a day on average, with 96% satisfaction.
  • Automated laptop setup with Intune, cutting a new starter's setup from four hours to 40 minutes.
  • Led the move of 400 mailboxes to Microsoft 365 with no lost mail.

Service Desk Analyst, TechAssist 2019–2021

Outsourced service desk for 20 clients.

  • First-line support by phone and chat, resolving 70% of calls on first contact.
  • Wrote 50 knowledge base articles that cut repeat calls.

Education

BTEC Level 3, IT Networking, Manchester College 2018

Certifications

CompTIA A+, CompTIA 2019

Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 2022

Skills

  • Support: Windows, macOS, Microsoft 365, Active Directory, Intune
  • Networking: TCP/IP, VPN, Wi-Fi
  • Tools: ServiceNow, PowerShell