Skip to content
JSON Resume
Sign inSign upDashboard

Customer service resume example

Customer Service Representative resume example

A customer service resume that turns busy days into evidence: volumes handled, satisfaction scores and the improvements that made customers' lives easier.

Start with this example

The example resume

Maria Santos

Customer Service Representative

Customer service representative with four years supporting customers by phone, chat and email for e-commerce and telecoms. Consistently above 95% satisfaction, and trainer for new hires.

Experience

Senior Customer Service Representative, Shopwise PH 2022–now

E-commerce marketplace, 2 million customers.

  • Handle 70–90 chats and emails a day with a 96% satisfaction score.
  • Wrote 40 help-centre answers that reduced repeat contacts about refunds by 25%.
  • Train new team members in their first two weeks; 30 trained so far.

Customer Service Representative, Telcom Connect 2020–2021

Mobile network contact centre.

  • Answered 60+ calls a day on billing and technical issues.
  • Top team performer for first-contact resolution three quarters running.

Education

BA, Communication, University of Santo Tomas 2019

Skills

  • Support: Phone, chat and email support, De-escalation, Refunds and billing
  • Tools: Zendesk, Salesforce Service Cloud, Freshdesk
  • Languages: English, Filipino, Spanish (conversational)