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Business resume example

Business Analyst resume example

A business analyst resume that shows problems understood, requirements turned into working systems, and the savings or gains that followed.

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The example resume

Olivia Martin

Business Analyst

Business analyst with six years turning messy processes into clear requirements and working systems, in insurance and logistics. Equally at home in a workshop and in a spreadsheet.

Experience

Senior Business Analyst, Southern Cross Insurance 2021–now

Insurer with 1.2 million policies.

  • Mapped the claims process with 30 staff and wrote requirements for its new system; average claim time fell from 12 days to 5.
  • Built the SQL reporting that finance now uses for monthly claims analysis.
  • Ran user acceptance testing with 25 claims officers.

Business Analyst, FreightCo 2018–2021

Logistics company, 900 staff.

  • Gathered requirements for a new warehouse management system across four sites.
  • Found $400,000 a year in duplicate carrier charges through invoice analysis.

Education

BBIS, Business Information Systems, Monash University 2017

Certifications

Certification of Capability in Business Analysis (CCBA), IIBA 2020

Skills

  • Analysis: Requirements, Process mapping (BPMN), User stories, UAT
  • Tools: SQL, Excel, Power BI, Jira, Visio