About

Work Experience

• Network Development Lead, Epic Systems, Inc., Hosting

  Feb, 2019 - Present

  Led network automation effort by creating and presenting onboarding curricula to educate team members on automation methods and tools.

  • Worked with other Development Leads across the organization to set and enforce best practices around review, testing, language standards, version control, and project management.

  • Researched, designed, and developed an automation framework for managing complex infrastructure using Ansible, Go, Python, and other assorted tools.

  • Developed Gitlab CI/CD pipelines for automation tools and related code.

  • Integrated in-house automation tools with vendor tools such as Infoblox, ServiceNow, and PRTG.

  • Administered virtualized and containerized systems and infrastructure.

• Infrastructure Engineer, Epic Systems, Inc., Hosting

  Feb, 2018 - Present

  Supported multi-tenant, enterprise, data center, and WAN networks.

  • Designed, implemented, and supported network solutions in a multi-tenant private cloud.

  • Supported multiple customer environments including standard and unique LAN, WAN, and Firewall solutions.

  • Responded to critical issues during business hours and on-call.

  • Defined processes and wrote documentation for issue response, configuration, design, and training.

  • Physically deployed hardware in data centers and at customer locations.

• Network Technician, SupraNet Communications, Inc

  Jan, 2016 - Feb, 20182 years 1 month

  Configured and troubleshot Cisco, Juniper, Mikrotik, etc. routers, switches, and firewalls, to maintain ISP core systems, customer Internet service, and as consulting projects for small-business networks.

• Internet Support Technician, SupraNet Communications, Inc.

  Nov, 2014 - Jan, 20161 year 2 months

  • Unix Systems Administration for shared email and web hosting.

  • Windows Active Directory desktop support and systems administration.

  • Tier 1 NOC support for business Internet service and transport.

• Technical Support/Project Manager, California Parking Company

  Oct, 2008 - Dec, 20135 years 2 months

  • Oversaw various projects, including the development of a new website.

  • Researched, acquired, and installed equipment, software, and services.

  • Managed sensitive, confidential, and proprietary information.

  • Diagnosed and corrected problems with software and hardware.

  • Improved user efficiency and data security through education and innovation.

  • Communicated with clients, vendors, business partners, and employees.

Skills

Education

Certificates

Volunteer Work

Interests