About

Work Experience

• Project Director, WRMA, Inc.

  Sep, 2020 - Present

  WRMA provides technical and data support to the Administration for Children and Families, Office of Community Services, to monitor and provide informative reports on Social Service Block Grant (SSBG) grantee activities and administrative tasks. WRMA developed and maintains the SSBG Data Collection Site, where grantees can use simple and convenient online tools to report their required SSBG data. WRMA also produces the annual and focus reports for the SSBG program. As Project Director, Mr. Eckstein manages every aspect of the project (business, technical, and deliverable) and advocates for and then implements process improvements and progressive deliverables. Most recently, Mr. Eckstein led the effort to create a public data dashboard for the SSBG program, which is now used by grantees, program staff, and the public to directly view and download SSBG data.

  • Successfully led a re-bid effort at the end of the previous contract period. The project was awarded to WRMA with 4 option years, increased from 2 option years in the previous 2 contracts.

  • Successfully advocated for and implemented a public data dashboard for the SSBG program (https://ssbgportal.acf.hhs.gov/DataDash).

  • Directs the helpdesk team and supervises the creation and maintenance of the helpdesk processes, procedures, and documentation.

  • Designs the data analysis process and creates the outlines for all reports.

  • Provides design direction on deliverables and was commended by the client, who then adopted the design for all new SSBG program materials.

  • Gathers requirements and provides design direction for the SSBG Data Collection Site, where grantees report their required SSBG data.

  • Manages a multidisciplinary team of data analysts, developers, graphic designers, and subject matter experts to meet deliverables on time and within budget.

• Research Manager, WRMA, Inc.

  Oct, 2018 - Present

  Mr. Eckstein serves in a variety of capacities on several projects and in several areas of the WRMA portfolio.

  • Project Manager: Child and Adult Care Food Program (CACFP) Meal Claiming Error Methods Pilot Study for USDA FNS

  • Lead Business Analyst/Helpdesk Lead: HHS Office of Population Affairs, Teen Pregnancy Prevention Program Performance Measures Data Collection Site

  • Business Analyst/Quality Assurance/Tier 2 Helpdesk: Regional Partnership Grants Evaluation Data System (RPG-EDS)

  • Writer: Request for Information/Proposal/Quote (RFI/RFP/RFQ) responses

  • Organizer: WRMA Supervisors/Managers Peer Education and Support Group

• Senior Research Associate, WRMA, Inc.

  Oct, 2016 - Oct, 20182 years

  As a Senior Research Associate, Mr. Eckstein participated in many different projects in a variety of capacities. Projects included proposal work, technical assistance planning and evaluation, data collection, data analysis, data visualization, presentation (in-person/virtual), writing, and design. Project roles have included Technical Assistance Lead, Project Manager, Business Analyst, Lead QA Tester, and Voice-Over Artist.

  • Completed all tasks for the SSBG Data and Technical Support project with only quality assurance oversight from the Project Director.

  • Successfully implemented a transition for a national data collection from a local program to a data collection website by gathering requirements, designing the user experience, writing user stories, and providing quality assurance with manual testing.

  • Created training and technical assistance materials including tutorial videos, FAQ sheets, and user guides.

  • Designed data processing procedures.

  • Designed data dashboards and other data visualization products.

  • Gathered enhancement requirements, composed user stories, and conducted manual testing for project-related data collection websites.

  • Presented trainings and technical assistance to grantees and program staff in person to groups, 1-on-1, and virtually.

  • Participated in writing efforts for data reports.

  • Created tracking and reporting procedures for project deliverables and tasks.

  • Created and maintained project collaboration areas (Teams and SharePoint).

  • Created and maintained project meeting agendas and minutes.

• Discharge Planner, Adventist Behavioral Health and Wellness

  Mar, 2013 - Oct, 20163 years 7 months

  As Discharge Planner for the Adult Partial Hospitalization Program, Mr. Eckstein was responsible for ensuring patients were discharged from the hospital with a plan for continued care and recovery.

  • Assisted patients in securing appointments with an outpatient psychiatrist and psychotherapist.

  • Assisted patients in locating and applying to government and community resources for recovery and wellness.

  • Developed and implemented data collection procedures for tracking patient care and recovery.

  • Developed and implemented skills groups for patients including psychoeducation, coping skills, procrastination, and goal setting.

  • Facilitated interdisciplinary team meetings.

  • Managed office supplies ordering and stocking.

  • Training in crisis intervention

• Psychiatric Technician, Adventist Behavioral Health and Wellness

  May, 2010 - Mar, 20132 years 10 months

  As a Psychiatric Technician, Mr. Eckstein was primarily responsible for ensuring the safety of all patients and staff on a psychiatric unit.

  • Maintained patient and staff safety by monitoring and interacting with patients on a psychiatric unit.

  • Developed and implemented skills groups for patients including psychoeducation, coping skills, procrastination, and goal setting groups.

  • Maintained and implemented knowledge of best practices for interacting with patients based on individual characteristics such as age, gender, ethnic background, and psychiatric diagnosis.

  • Trained in crisis intervention.

  • Experienced working in fast-paced, high-impact, high-stress environments.

  • Implemented mindfulness and self-care skills to maintain personal wellness and positivity.

Skills

Education

Certificates

Awards

Interests