About

Work Experience

• Implementation Solutions Architect, Obzervr (Brisbane, Australia)

  Jul, 2024 - Present

  Working under the company's CTO, I deliver practical technology solutions in the SaaS maintenance-mobility space, lead client implementations and integration initiatives, and champion AI-augmented delivery practices within my area of the business.

  • Advanced daily use of Claude Code and agentic AI workflows (VS Code, MCP-enabled tooling).

  • Built AI workflows: OODA (Observe/Orient/Decide/Act) loops to resolve 'fog of war' project uncertainty, spec-driven development (SDD) skills and prompts, and form digitisation (legacy service sheets to digital templates, scaling to hundreds of forms).

  • Design and deliver integrations: standard ERP connectors (SAP, AMT, MEX) and core product features such as SCIM-based identity management and user provisioning.

  • Deliver client implementations (Queensland Rail, Emeco, Queensland Sugar) and complex change initiatives for mining and energy clients (Thiess, Arrow Energy, Anglo American, Evolution Mining).

  • Lead and coordinate digital delivery across clients, Business Analysts, Software Engineers, and QA Analysts; produce solution architecture designs, BRDs, and functional/technical specifications.

  • Drive change management through complex organisational dynamics, aligning internal and client teams and overcoming resistance to modern SaaS and AI adoption.

  • Support pre-sales (scoping, technical discovery workshops, RFPs, SOWs) and champion stronger SDLC practices, procedures, and standard product capabilities.

• Business Analyst (Consultant), Hatch Ltd (Brisbane, Australia)

  Oct, 2023 - Jun, 20247 months

  Led a client engagement to deliver a data integration platform for MMG, a tier-2 mining company.

  • Delivered an ETL data integration platform for MMG using Azure Data Factory

  • Project facilitation: delivery and stakeholders management

  • Solution architecture, solution delivery, and documentation

  • Delivering Microsoft Azure solutions (Azure Data Factory, SQL, Function Apps, etc.)

  • On-premises IT integration

  • Contributing to client proposals, business development artifacts, and other initiatives

  • Building, upgrading and maintaining various in-house applications, tools, and proofs of concept

• Solutions Architect (Founder), Bitswap Pty Ltd (Sydney, Australia)

  Dec, 2019 - Mar, 20233 years 3 months

  Bitswap makes it simple for Bitcoin owners to shop with their digital money. Use your Bitcoin, Ethereum, Tether, and Ripple to purchase digital gift cards from 100+ retailers in Australia.

  • Business Founder

  • End-to-end solution design & delivery (C#/.NET Core/SQL and Angular 15)

  • System architecture with a particular focus on full-stack software engineering and DevOps

  • 3rd party partnerships and HTTPS API integration

  • Managed all business operations: company administration, regulatory compliance, and advertising

  • Wound down the business in 2023 after regulatory and market shifts eroded unit economics before sufficient runway could be secured

• Senior Business Systems Analyst, Blackhawk Network (Sydney, Australia)

  Sep, 2017 - Feb, 20213 years 5 months

  Global provider of incentives and commerce solutions. Working under direct supervision of the Managing Director / VP, I sparked positive transformations within the organization and streamlined the company's operations in a fast-pace, high-growth environment.

  • Oversaw a development team of 7+

  • COTS enterprise programs in a high-growth and highly distributed environment

  • End-to-end digital delivery (.NET/SQL)

  • Application architecture

  • Product strategy & design

  • Product owner with a focus on banking and insurance clients

  • Support senior executive team with enterprise sales

  • Account management & stakeholder liaison

  • Clients and Suppliers integrations (highly distributed environment)

  • Successful track record of spearheading change and improvements in the organisation

• Business Analyst (contractor), The Copyright Agency

  Feb, 2017 - Aug, 20176 months

  LearningField provides an unrivalled choice of e-textbooks for Australian schools. Our unique subscription offer gives teachers and students unlimited access to more than 12,000 chapters from world-leading educational publishers through a single platform.

  • Oversaw a development team of 4

  • Support the Lead Business Analyst through two Business transformation initiatives.

  • Deliver high-end ebook platform for schools throughout Australia.

  • Define the project roadmap

  • Write functional and technical specifications

  • Liaise with clients and partners

  • Elevated customer support and platform management.

• Technical Business Analyst, Havas Worldwide (Sydney, Australia)

  Sep, 2014 - Feb, 20172 years 4 months

  Advertising and communication agency. Clients included Australian Defence Force (adfcareers.gov.au) and Telstra. Notable achievements include dissecting requirements for large scale change management initiatives and design an application capture flow that significantly streamlined our client's hiring process.

  • Part of digital operations (team of 40)

  • Solution requirements & specification, UI/UX wire-frames

  • End-to-end digital delivery and work with Project/Account managers, software engineers, graphic designers, QAT teams

  • Redesign ADF's enterprise-level applicant acquisition workflow system (20,000+ qualified job applications per month)

  • Redesign ADF's website information architecture (~7,000 canonical URLs, ~400 different roles, ~3 ADF branches)

  • Scope ad-hoc ADF campaigns and micro-sites

  • Vendor and technology selection and implementation, penetration testing

• Business Analyst / Business Solutions Architect, Alpha Salmon (Sydney, Australia)

  May, 2012 - Aug, 20142 years 3 months

  Advertising and communication agency. Working under direct supervision of the senior management, I was responsible for scoping and delivering project while liaising with our Clients. Clients included TAB, Sky Racing, Kraft, Budget, StarTrack. Key achievement include developing the original TAB and SkyRacing wagering mobile apps, a first in Australia (now a multi-billion dollar income channel), as well as an innovative parcel delivery tracking app used by StarTrack.

  • Oversaw a development team of 5+

  • Client liaison, Proposals and RFPs

  • Project scoping and documentation

  • Wireframes and proofs of concept

  • End-to-end digital delivery

• Business Analyst, WGA Group

  Mar, 2011 - Dec, 201110 months

  Digital and IT services company (30 employees).

  • Business development and managing teams on call duty.

  • End-to-end IT infrastructures (front-end website, in-house CMS etc.)

• Software Engineer, Self-employed

  Jan, 2007 - Jun, 202215 years 6 months

  Business and technology freelancing

  • 8 website development projects, including Airbnb-style holiday rental booking platforms before Airbnb popularised the model (HTML/CSS/JS/PHP)

  • 1 project contracting as a business administrator

  • 1 project developing proof-of-concept app for an insurance client

• Financial Analyst intern, Thales Group

  Feb, 2007 - Oct, 20078 months

  Financial reporting for the Transportation & Information Business Unit (~200m EUR annual budget).

• Financial Analyst intern, Sanofi

  Feb, 2006 - Oct, 20068 months

  Reporting to the Head of R&D, supported the financial reporting team with dashboards and KPIs (~5.5b EUR annual budget) and built a data reporting tool using Excel/VBA.

• Administrator, Reseaux & Services

  Jan, 2004 - Dec, 20063 years

  Telecommunication company (50 employees). Accounting & billing, payables/receivables, finance and operational reporting, and development of information systems & tools.

• Telecommunications technician, Reseaux & Services

  Jan, 2001 - Dec, 20044 years

  Telecommunication company (50 employees). Installed & upgraded telecommunication systems (copper and fibre optics) for residential sites and data centres.

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Education

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