Work Experience

• Desktop Support, D & I Tax Preparation

  Dec, 2024 - Present

  • D & I Taxes functions as a local tax preparation company offering services to individuals and small businesses.

  • Set up a layer-2 VPN to allow employees to access proprietary TaxAct software from outside the office.

  • Modernized the website by configuring it to support HTTPS.

  • Upgraded 10-15 older office computers by replacing HDDs with SSDs, significantly enhancing performance thereby saving the company thousands of dollars that they would have spent on purchasing new units. Optimized paging file on SSDs for further performance gains.

• Tier II Tech Support, Verizon EDN Network

  Apr, 2022 - Nov, 20227 months

  • Verizon's EDN network serves as a secure domain within the company reserved for maintaining critical telecommunications infrastructure. I provided escalated tech support to the engineers working in this department.

  • Assisted employees with bringing their workstations back into compliance after having been disconnected from the network for a violation.

  • Authored a knowledge base article addressing the unique challenges associated with running the Windows Subsystem for Linux.

• ITS Service Desk, PSCU

  Nov, 2021 - Apr, 20225 months

  • PSCU operates as a non-profit offering payment services to credit unions. I provided tech support to both employees of PSCU as well as to employees of our member credit unions.

  • Completed around 50 tickets weekly addressing a wide variety of issues, such as debit link and VPN outages.

• Variety of short-term contracts, Various FL School Districts and Healthcare Companies

  Aug, 2020 - Oct, 20211 year 2 months

  • Assisted a major pharmaceutical company with increased ticket volume during post-COVID return-to-work initiatives.

  • Provided tech support (related to an Android-based healthcare / tracking product) for military personnel stationed at the Sulfur Springs COVID vaccination site.

  • Repaired laptops and iPads for multiple Florida school districts to support remote learning during the pandemic.

  • Deployed temporary testing environments and provided on-site help desk support for proctors and students.

• Desktop Support, Jan-Pro of Tampa Bay

  Dec, 2012 - Sep, 20141 year 9 months

  • Jan-Pro operates as a janitorial services franchise that helps individuals with the logistics of running a cleaning business.

  • Engineered a solution for a recurring accounting system crash involving the QuickBooks software in a medium-sized LAN environment.

  • Implemented the FreshDesk ticketing system and trained employees to use it instead of just leaving me a voicemail. This ensured a timely resolution to everyone's issues and helped everyone get fair level of attention.

• Desktop Support, Haven Homes Transitional Systems

  Dec, 2010 - Apr, 20121 year 4 months

  • Haven Homes functions as a non-profit specializing in assisting formerly incarcerated individuals with housing and re-entry.

  • Established a VPN for secure remote access to shared LAN drives for employees.

  • Obtained from Google a non-profit status and set up their domain by adding necessary TXT entries to their DNS, resulting in significant software cost savings and free access to Google Apps (e.g., shared calendars).

• Programmer, A & A Engineering

  Nov, 2007 - Jul, 20102 years 8 months

  • A & A Engineering provides architectural and design services worldwide.

  • Developed a Microsoft Access application to organize all clients and projects. The software utilized VBA scripting to integrate a project list with a shared folder hierarchy such that the folder and file names always accurately reflected their respective database tables.

• Desktop Support, The Real Estate Lending Solution

  May, 2006 - Jun, 20104 years 1 month

  • Configured SQL server to accept remote connections as the business expanded to multiple locations. Remained on-call to assist with a variety of IT issues.

• Desktop Support, Ohio Chain, LLC.

  May, 2001 - Jun, 20065 years 1 month

  • Ohio Chain operated as a manufacturer of kiln chain, a product used in paper mills across the United States.

  • Created a database application that extracted data from the backend of proprietary accounting software. This gave the business owner the ability to generate weekly, automated "flash reports" of account balances.

Projects Experience

• - Present

Skills

Education