About

Work Experience

• Freelance IT Consultant, LMYNL

  Jan, 2017 - Jan, 20247 years

  Provide a wide range of cost-effective and innovative technology solutions to clients.

  • Design and develop brand websites, e-commerce platforms, and digital advertising landing pages

  • Build operations infrastructure, automate processes, and integrate systems

  • Create data APIs and KPI dashboards

  • Perform Linux server deployment and administration

  • Manage database design, optimization, and maintenance

  • Currently developing AI agents and Retrieval Augmented Generation systems

• Co-owner, Lead Plateau

  Jan, 2020 - Jan, 20244 years

  Co-founded and managed a real-time online lead generation and distribution company focusing on sub-prime verticals.

  • Managed software design and development using JavaScript, HTML, PHP, and RDBMS such as MySQL and PostgreSQL

  • Developed business strategies and partnerships

  • Managed over $300k in digital advertising pay-per-click search and display campaigns with Google Ads and Microsoft Bing Advertising

  • Established partnership with cellular carriers to offer Affordable Connectivity Program, creating a new revenue stream from existing leads

• Sales Associate, Midwest PCS - Authorized Metro by T-Mobile Dealer

  Oct, 2022 - Feb, 20234 months

  Worked on commission, providing exceptional customer service in a retail environment.

  • Converted over 40% of cellular payments into additional sales

  • Assisted customers with product selection and technical support

  • Met or exceeded all customer satisfaction, sales, feature, and accessory KPIs

• Night Shift Lead, Cheba Hut

  Jul, 2022 - Oct, 20223 months

  Managed restaurant operations at a busy University of Cincinnati campus location.

  • Responsible for staff management, inventory control, and customer service

  • Ensured smooth operations during peak hours

  • Managed a team of 4 members effectively

• Store Operations Analyst, Big Lots, Inc.

  Feb, 2011 - Oct, 20121 year 8 months

  Provided IT support for store operations and implemented new technologies.

  • Resolved IT infrastructure issues at store locations using remote access

  • Tested and deployed new software images to Point of Sale (POS) systems

• Team Member, Target

  Jul, 2008 - Oct, 20102 years 3 months

  Worked as a team member in a fast-paced retail environment.

  • Provided excellent customer service in electronics department

  • led department in accessory and service plan attachment

• IT Director, Nexus Communications, Inc.

  Jun, 2004 - Apr, 20083 years 10 months

  Led IT operations and developed custom software solutions to improve business efficiency.

  • Developed Carrier Access Billing System (CABS) auditing software to realize 10-30% savings on Unbundled Network Elements Platform (UNEP) billing

  • Analyzed business processes and developed tools to increase productivity and reduce data entry errors

• Network Technician, Teleperformance USA, Inc.

  Mar, 2001 - Jun, 20043 years 3 months

  Managed and maintained diverse telecommunications network and cloud platforms.

  • Implemented network and service changes using formal change control process

  • Administered diverse telecommunications network including Avaya, Alcatel, Aspect, and e0n switching platforms

  • Resolved service issues on RHEL and CentOS cloud platforms

  • Created a system to automate keycard assignment, configuration, revocation, phone switch extension and skill group creation, assignment, and revocation for both new hires and terminated employees

• Server Support Technician, Interliant, Inc.

  Apr, 1999 - Mar, 20011 year 11 months

  Provided technical support for dedicated and shared server hosting platforms.

  • Resolved Linux and Windows Server web, email, database, and FTP service issues on DellHost dedicated server hosting platform

  • Performed custom Sendmail, Apache, PHP, and MySQL installations

  • Developed tools to diagnose service issues on shared server hosting platform

  • Created diagnostic tools for troubleshooting services including HTTP, HTTPS, POP, IMAP, SMTP, and FTP

Projects Experience

• Carrier Access Billing System (CABS) Auditing Software, Nexus Communications, Inc.

  Jun, 2004 - Dec, 20046 months

  Developed custom software to audit and optimize billing for telecommunications services.

  • Realized 10-30% savings on Unbundled Network Elements Platform (UNEP) billing

  • Improved accuracy and efficiency of billing processes

  • Utilized a custom PHP MVC framework with a MySQL backend

• Hosting Platform Diagnostic Tools, Interliant, Inc.

  Jan, 1999 - Jan, 20012 years

  Created a suite of diagnostic tools for troubleshooting services on the hosting platform.

  • Developed tools for HTTP, HTTPS, POP, IMAP, SMTP, and FTP services

  • Improved efficiency in identifying and resolving service issues

• Employee Management Automation System, Teleperformance USA, Inc.

  Jan, 2001 - Jan, 20043 years

  Created a system to automate various aspects of employee management in a call center environment.

  • Automated keycard assignment, configuration, and revocation

  • Streamlined phone switch extension and skill group creation, assignment, and revocation for new hires and terminated employees

• Digital Advertising Campaign Management, Lead Plateau

  Jan, 2020 - Jan, 20222 years

  Managed large-scale digital advertising campaigns for lead generation.

  • Managed over $300k in pay-per-click search and display campaigns

  • Utilized Google Ads and Microsoft Bing Advertising platforms

  • Optimized campaigns for lead generation in sub-prime verticals

Skills

Education

Interests

References