About

Work Experience

• Contract - Automation Architect, Fidelity National Financial

  May, 2024 - Present

  Partner with multiple technology organizations within Fidelity National Financial to implement security posture improvements to automated infrastructure deployments.

  • Organized technology resources in Azure Platform-as-a-Service automated delivery security improvements initiatives

  • Spearheaded program to gracefully transition SIEM security logging architecture to a new product stack, and transfer stewardship of the legacy platform to a new team

  • Provide insight and guidance on business and technology architecture organizational alignment

  • Provide consultation on development of technology roadmaps for various operations teams

• Senior Information Technology Architect, Fidelity National Information Services

  Dec, 2023 - Apr, 20244 months

  Design automated OpenShift cluster builds with feature and performance consistency across multiple compute providers

  • Provide consultative services for contianer platform operational best practices and plan platform improvements

  • Refactor code bases and repositories to reduce repetition and build smart templates for all aspects of cluster build and operations

  • Document playbooks for complex environment maintenance work and advise on expected consumer impacts

  • Evaluate Operators for CustomResourceDefinitions and cluster behaviour modifications to assess viability and impact to existing workloads

  • Design and implement cloud-based vendor storage solutions providing reliable and performant persistent volumes for multi-tenant workloads

  • Manage secrets integrsations, certificates and key rotations using external secrets management

  • Create and manage pipelines for container image mirroring and security scanning

  • Develop schemas for internally developed cluster feature Helm charts and improve chart templates for operational flexibility

• OpenShift Engineering, Fidelity National Information Services

  Jun, 2021 - Dec, 20232 years 6 months

  Develop features and services for Fidelity's OpenShift 4 development and production environments.

  • Repository design and GitOps enablement for Cluster Operations teams using ArgoCD + OpenShift GitOps Operator

  • Develop Policy libraries to govern cluster configurations through continuous enforcement

  • Centralize management of OpenShift clusters with RedHat Advanced Cluster Management suite

  • Plan and perform configuration updates and version upgrades to OpenShift clusters with zero downtime.

  • Improve GitOps toolkits with pipeline tests and helper scripts focussed on automating pull-request reviews.

  • Research new Operators that can provide customers, consumers or partner teams with valuable functionality in OpenShift.

  • Assist consumers and development teams with Docker, Kubernetes and OpenShift best practices.

  • Review pull requests from consumers and team members, call out logic gaps or issues and offer advise on how to fix.

  • Train supporting DevOps and SRE teams on new features and operators deployed into environments so they can effectively troubleshoot and make effective use of them.

  • Create bastion servers for secured cluster access, enroll team members, and automate command-line management toolkit installation and updates

  • Document and share results of researching new tools, software, operators and patterns as assigned in 'Spike' backlog.

  • Collaborate with teams to configure and integrate OpenShift with external services (eg. Log shipping to Splunk or SIEM, Metrics for Grafana)

• ServiceNow Application Development Consulting, Fidelity National Information Services

  Dec, 2020 - Jun, 20216 months

  Develop a workflow and data model for ServiceNow encompassing 7 stages of a new Technology Intake workstream for Server procurement and on-premises deployment.

  • Analyze process flow high-level requirements to drive technical discussions with stakeholder teams for catalog, form and table development.

  • Consultation on ServiceNow form and table design to ensure data normalization best practices and schema documentation.

  • Develop ServiceNow Catalog Items and Intake Forms to integrate directly with virtual machine provisioning automation in Ansible Tower.

  • Code Reviews for custom UI behaviours and form elements using JavaScript and Glide.

• Senior Technical Analyst, Service Delivery Manager, Cognizant

  Jun, 2019 - Dec, 20201 year 6 months

  Manage hosted environments delivery, ensure server security compliance and provide consultative services for major initiatives.

  • Provide leadership and guidance to on-site and offshore team members assigned to various roles and contracts in clients' business units.

  • Work with development teams to coordinate and provision resources or efforts required from various internal service departments.

  • Develop and maintain checklists for asset provisioning and liaise with service owners to add efficiency and value-additional effort to new builds to meet their requirements.

  • Develop new processes and procedures as additional duties and contracts are onboarded.

  • Assist development teams with investigations when hosting environment issues are suspected.

  • Manage, estimate and prioritize backlog of requests, assign issues based on team skill set and availability.

  • Produce weekly activity reports and monthly governance updates to client leadership team.

  • Seek opportunities for new business within client environment and propose relevant staffing and services from Cognizant.

• Application Monitoring Specialist, Leonardo Worldwide Corporation

  May, 2017 - Jul, 20192 years 2 months

  Modernize legacy monitoring platform and build self-service observability services in next-generation hosting platforms.

  • Refactored multiple Nagios XI instances into a unified monitoring platform spanning multiple data centers.

  • Integrated monitoring products alerting through VictorOps and managed on-call rotations.

  • Standardized Splunk forwarder agent configurations on all data center with greater log collection coverage using Puppet.

  • Standardized NewRelic APM agent installations on all Java Web Services platforms and PHP application servers.

  • Deployed and maintained Kubernetes observability stack using Prometheus, Grafana, InfluxDB and AlertManager stack.

  • Deployed and maintained Kubernetes logging and tracing stack using ElasticSearch, Kibana, FluentD and Jaeger

  • Managed CloudWatch Logs retention to S3 and Splunk Cloud feed volumes.

  • Created self-service patterns for developers and Devops engineers to submit custom dashboards and alerting rules for their projects with automatic deployment on pipeline success.

  • Developed Docker images for GitLab Runner pipeline stages containing Ansible playbooks for deploying to various Kubernetes clusters.

  • Managed Observability resources (S3, EC2, Lambda and Kinesis) on multiple AWS sub-accounts with Hashicorp Terraform.

  • Managed on-premises monitoring assets entirely as Infrastructure-as-Code with Vagrant, Puppet and Ansible.

• Systems Analyst (2015-2015), Technical Operations Manager (2015-2017), BGIS - Brookfield Global Integrated Solutions

  Mar, 2015 - Mar, 20172 years

  Deliver systems and applications monitoring, lead Level 1 and Level 2 End User Support and Desktop Engineering groups.

  • Implement monitoring and alerting solution with Nagios, Zabbix and VictorOps to cover server and network availability monitoring.

  • Designed and implemented Network Operations Center wall boards for IT Operations and Support teams.

  • Managed on-call rotations, ChatOps integrations with VictorOps.

  • Executed transformation of helpdesk into a trained service desk capable of 50% first call resolution.

  • Replaced Service Desk hunt-group phone setup and basic ticket tracking system with a vendor-managed call-queuing system integrated with LanDesk Service Management.

  • Engaged end-user hardware suppliers to integrate with Desktop Engineering and reduce turnaround time on device deliveries by offloading imaging/setup to vendor.

  • Prepared newly acquired work sites across Canada with phones, PCs and peripherals prior to go-live.

  • Implemented Change Management procedures for all IT Operations and application releases to provide business communication of impactful activities.

• Technical Team Lead (2006-2012), Senior Manager (2012-2014), Symcor Inc.

  Jul, 2006 - Oct, 20148 years 3 months

  Build enterprise monitoring services, enhance capabilities with in-house developed customizations and ensure alerting coverage across all enterprise services.

  • Replaced multiple monitoring tools with Groundwork Monitor Enterprise

  • Built strong vendor relationship with Groundwork and contributed to their product development as their largest customer at the time.

  • Within first year of operation, SLA monitoring and alerting reduced penalties paid to customers by 80% vs. previous year.

  • Hired 2 developers and 1 configuration manager to enhance capabilities with integrations with Service-Now, customized monitoring agents.

  • Ensured monitoring requirements gathering as a mandatory process for all projects to be completed prior to production launch.

  • Guide developers and project teams to ensure best practices and adequate coverage captured in monitoring requirements.

  • Expanded role to include management of Collaborative Applications Services including Sharepoint, Lotus Notes mail, and ServiceNow.

  • Contributed to PCI Compliance program steering committee and recognized with Outstanding Leadership Award.

  • Engaged partners in IT Finance to define short and long-term plans, project allocations, identify savings opportunities, implement efficiencies and reduce redundancies between teams.

  • Maintained exceptional Employee Retention, Engagement and Motivation scores in annual employee opinion survey.

• Implementation Specialist (Contract), TVOntario

  Jul, 2004 - Jun, 20061 year 11 months

  Implementation of updated core network services, desktop imaging, systems monitoring and site-wide secure wireless service.

  • Standardized Source Code Management on Subversion and defined simple pipelines to build deployable packages from specific commits and tags.

  • Configured backhaul netowork for site-wide Cisco Wifi with 802.1x security for employees and guest networks.

  • Nagios implementation covering data center environment, server, network and end-user application monitoring and alerting.

  • Video Streaming Server implementation with Flash Communication Server.

  • Image setup and rollout of Mac OS X 10.4 on end-user devices.

  • Retire end-of-life OS X Servers and replace with Linux servers.

• Network Analyst, RBC Capital Markets

  Dec, 2001 - Jun, 20042 years 6 months

  Level 2 Network Support. Switch and router configuration management across multiple sites. Manage network availability monitoring across global data network.

  • Migrated availability monitoring from HP OpenView to Aprisma (CA) Spectrum platform.

  • Supported market trading data and VOIP/Turret networks.

  • Developed repeat supression system for syslog-based alerts.

  • Implemented emergency notifications with PageNet for on-call rotation.

  • Supported and maintained Polycom video conferencing solution and VOIP desk phone networks.

Skills

Education

Certificates

Awards