CompTIA A+ certified IT technician with three years of Windows imaging (Symantec Ghost, PXE) and Jamf Pro MDM fleet administration across multiple facilities, plus hardware repair and on-site support under live-event deadlines. Moving from event technology into a dedicated IT support role.

Skills

Imaging & Endpoint Management

  • Symantec Ghost
  • PXE imaging
  • Windows deployment
  • Jamf Pro MDM
  • configuration profiles
  • policy enforcement
  • iOS / iPadOS and macOS deployment
  • fleet inventory

Hardware Support

  • hardware diagnostics and repair
  • preventative maintenance
  • equipment staging and deployment
  • display and projection hardware
  • AV and computing hardware

Networking, Systems & Tools

  • TCP/IP
  • DNS
  • ports and protocols
  • router configuration
  • bridge mode
  • VLAN
  • self-hosted Linux infrastructure
  • Cloudflare Tunnel
  • Windows
  • macOS
  • iOS / iPadOS
  • Linux
  • Microsoft Excel (VBA automation)
  • Microsoft Outlook

Support & Documentation

  • end-user and on-site support
  • escalation
  • technical documentation
  • runbooks
  • process standardization
  • client communication

Work Experience (3)

Mar 2023 - May 2026
Configuration Technician
NMR Events
 Las Vegas, NV
Hardware, software, and device support for a Las Vegas live-event rental company serving corporate and convention clients.
  • Captured and deployed known-good Windows images daily with Symantec Ghost over PXE, owning the build-to-deployment workflow across NUC and Dell Latitude workstations.
  • Administered and reconditioned an iPad and Mac fleet (MacBooks, iPads, Mac Studios) through Jamf Pro MDM, and led the migration from Cisco Meraki Systems Manager to Jamf Pro, authoring the deployment runbook adopted as standard procedure.
  • Served as the hardware and software escalation point, diagnosing and resolving issues on-site under show-time deadlines and coordinating fixes with clients and staff.
  • Built a spreadsheet-based inventory and content-tracking system in Microsoft Excel using VBA automation, reducing manual reporting overhead.
Apr 2022 - Nov 2022
Lead Manager
American Resort Services, LLC
 Las Vegas, NV
  • Supervised a small team and trained new hires on internal processes, tools, and customer-service protocols.
  • Escalation point for complex customer issues, resolving them while maintaining client relationships.
Jul 2020 - Jul 2021
Photographer
Express Postcards LLC
 Las Vegas, NV
  • Operated and maintained professional camera and computing equipment, managing the capture-to-delivery workflow while providing direct customer service.

Projects (1)

Self-Hosted Home Infrastructure
Jan 2023 - Current
  • Linux
  • DNS
  • Home Assistant
  • Cloudflare
  • AdGuard Home
Multi-service home server stack on dedicated Linux hardware, used as a hands-on lab for IT and networking fundamentals.
  • Network-wide ad and tracker blocking via AdGuard Home; home automation via Home Assistant.
  • Custom-domain email with full DKIM, SPF, and DMARC via Cloudflare DNS; secure remote access through Cloudflare Tunnel without exposing inbound ports.
  • Router configuration on an ASUS RT-AX86U including bridge mode and VLAN segmentation.

Education (1)

2014 - 2018
High School Diploma
 General Education
Chaparral High School

Certificates

2026-09-02
CompTIA A+ ce
CompTIA
 https://cp.certmetrics.com/comptia/en/public/verify/credential/265df6f3c3f44a659d389f9412478ae6

Languages

English

Native speaker

Spanish

Conversational