Creditor Relations Analyst,
Oct, 2020 - Present
I utilize my analytical & ideation skills to build or maintain new/existing relationships with first party creditors & collection agencies with whom we share clients. I use any opportunity I have to expand my education with essential computer science knowledge. Additionally, I am constantly making efforts to expand my technical skillset with relevant skills that are needed to become a Developer by implementing process improvements that generate department-wide efficiency gains in lacking areas.
Create interactive reports revealing optimal production levels that can be uniquely achieved by each external agency partner
Transform data trends into savings for our clients
Match external data shared with us against client profiles in Salesforce to reconcile missing, incorrect, or outdated field values
Write User Defined Functions & Macros using VBA in Excel to streamline team workflow
Pioneered a new relationship with both Citibank & US Bank that greatly increased efficiency
Developed fuzzy matching strategies to increase the number of accounts matched to external partners by roughly 40%