Samuel Pierce

Senior Professional Services Consultant

• Developed, customized, implemented, and tested API and file-based integrations between Enterprise Asset Management (EAM) and Enterprise Resource Planning (ERP) applications.
• Migrated user accounts and data from legacy systems to new platforms, ensuring seamless transitions.
• Resolved technical issues within customer projects using SQL, developer tools, and code analysis.
• Created scripts and software solutions tailored to meet specific customer requirements.

Senior Customer Support Consultant

• Analyzed complex issues and selected methods for obtaining results.
• Supported Enterprise Asset Management/Computerized Maintenance Management applications in SAAS and On-Premise environments.
• Troubleshot customer problems using internal tools.
• Trained team members and consulted on complex issues.
• Assisted with prioritization of product issues with Development and SRE Teams.
• Maintained and improved group processes, communicated process issues, and suggested improvements.
• Used SQL, Python, PowerBI, and Salesforce to create reports and analyze customer environments.

Customer Support Consultant

• Worked on problems requiring evaluation and demonstrated judgment in obtaining solutions.
• Networked with senior personnel in area of expertise.

Customer Success Analyst

• Analyzed situations requiring review of multiple factors.
• Built productive internal and external working relationships.

Learning Assistant

• Facilitated student learning by answering questions and leading review sessions.
• Managed Zoom meetings and attendance.

Math Resource Counselor

• Assisted students with coursework in algebra, trigonometry, and calculus.

Field Radio Operator, Rank: Sergeant (E5)

• Squad Leader for 1st Battalion 7th Marines Communications Platoon

Field Radio Operator, Rank: Corporal (E4)

• Radio Operator for Weapons Company 1st Battalion 7th Marines
• Member of Battalion Commander’s Personal Security Detail
• Provided security and mitigated internal threats for Building Partnership Capacity Platoon as they facilitated training for the Iraqi Army

Field Radio Operator, Rank: Corporal (E4)

• Battalion Commander’s Radio Operator
• Battalion Commander’s Driver
• Member of Battalion Commander’s Personal Security Detail

Field Radio Operator, Rank: Corporal (E4)

• Electronic Key Management System Local Element Manager
• Responsible for accountability of $5.1 million worth of controlled cryptographic items
• Improved asset tracking and management by implementing digital tracking methods and increasing utilization and accuracy of computerized systems

University of Nebraska-Lincoln