About

Work Experience

• Engineer 3, Twilio

  Sep, 2026 - Present

  Promoted from Engineer 2. Continue to provide technical expertise to customers during onboarding and while using Twilio’s Platform and Application products, with a strong focus on designing and implementing customized solutions using Twilio Flex.

  • Partnered with customers to design, implement, and tune Twilio Flex contact centers, covering routing, agent desktop customization, and day-two operational improvements.

  • Owned high-severity Flex cases for premium accounts, joining live customer calls to reproduce the issue, confirm business impact, and drive faster resolution.

  • Maintained a 95% Time to Solve rate on tickets and a 0.1 response SLA, keeping first responses and closures within target even under premium-queue load.

  • Earned about 20 customer CSAT surveys at 5/5, reflecting clear communication and complete technical follow-through after incidents.

  • Troubleshot Flex deployments and configuration problems, including plugin load failures, environment mismatches, and workspace setup issues that blocked agents from taking traffic.

  • Diagnosed TaskRouter behavior around task queues, assignment logic, and worker distribution so tasks reached the right agents without stuck or misrouted work.

  • Guided customers through SSO v2 setup, Flex UI plugins, and UI customizations so identity, branding, and agent workflows matched their production requirements.

  • Completed Global TSE program training on Voice and Segment, expanding coverage beyond Flex to voice flows and customer-data use cases.

• Engineer 2, Twilio

  Jan, 2025 - Sep, 20261 year 8 months

  Provided technical expertise to customers during onboarding and while using Twilio’s Platform and Application products, with a strong focus on designing and implementing customized solutions using Twilio Flex.

  • Collaborated with customers to design, implement, and optimize their contact center solutions using Twilio Flex.

  • Assisted customers in troubleshooting and resolving Flex-related issues, including deployment and configuration challenges.

  • Diagnosed and resolved issues with TaskRouter, such as task routing, assignment logic, and worker distribution.

  • Coordinated with customers in SSO v2 configurations, plugin development, and customization of the Twilio Flex UI.

  • Contributed to an internal project leveraging Twilio MCP server to build an AI agent that automated various Twilio Console operations.

  • Participated in Tweek Week by developing 'Converse AI,' an IVR-based project that enabled users to retrieve information through voice interactions.

• Technical Support Engineer, ToolJet

  Jun, 2023 - Jan, 20251 year 7 months

  Supported ToolJet’s customers by building customized applications and resolving complex technical queries. Enhanced functionality and user experience through robust UI/UX improvements.

  • Developed Datasources for multiple resources like Databricks and Salesforce, increasing data integration efficiency by 25%

  • Implemented a feature for moveable columns in ToolJet's Table Component, enhancing user flexibility

  • Resolved UI issues such as color adaptation in dark/light modes, improving user accessibility

  • Created reusable templates, streamlining application setup time by 30% for new customers

  • Managed ToolJet’s open-source contributions, creating Good First Issues and guiding new contributors

• Software Development Intern, Dot2Globe Solutions

  Oct, 2023 - May, 20234 months

  Collaborated on CRM integration projects, developed backend workflows, and optimized client UI/UX, resulting in improved customer satisfaction.

  • Customized client application interfaces based on user feedback, improving user experience ratings by 15%

• Full Stack Development Intern, Wipro

  Apr, 2021 - Jun, 20221 year 2 months

  Built and optimized full-stack applications using MongoDB, Express.js, and React, focusing on performance and maintainability.

  • Enhanced application performance and state management by incorporating Redux and the Context API, reducing API load times by 20%

Projects Experience

• QuickSlip

  - Present

  Developed an invoice generation software to streamline business processes, reducing invoice generation time by 40%.

  • Tech Stack: Vite, React.js, Express.js, Prisma ORM, Node.js, Tailwind CSS, Supabase, JWT

• Boardwise

  - Present

  This project is a full-stack Project Management System designed for collaborative task management within organizations. It includes features such as user roles (Admin, Team Member), hierarchical access to resources (products, projects, tasks), and a drag-and-drop interface for managing tasks on a Kanban board.

  • Tech Stack: Node.js, Express.js, Prisma ORM, PostgreSQL, Redis (for session management), bcrypt (password hashing), JSON Web Tokens (JWT) for authentication

• SpiceBox

  - Present

  Created a recipe discovery application with access to over 2.3 million recipes. Enhanced culinary exploration with a random recipe generator.

  • Tech Stack: React.js, Material UI, 3rd Party APIs (Edmam and Spoonacular)

Skills

Education

Interests