About

Work Experience

• Principal Consultant, Credera

  Jul, 2021 - Mar, 20231 year 8 months

  • Lead a cross functional team of user researchers, UX designers, and developers to re-envision and re-implement the outage tracker for a large Texas based energy company. Improvements included proactive notifications of outages and estimated time to resolution based on newly captured field data. The new product showed an improved customer satisfaction score of from 75% to 89%. I fully managed the client account including, project budget, billing, conducted weekly and monthly steering committee touch points, mentored the team and gave technical guidance as well.

  • Provided Agile delivery expertise, documentation, training, and hands on oversight for four client development teams at a national home services professional site. Over the course of 6 months, we were able to improve feature delivery throughput by 66%, reduce defects by 45% and increase overall communication satisfaction and confidence with our stakeholders

  • Provided technical and architectural guidance cross functional team of user researchers, UX designers, and client developers at the largest chain of chicken restaurants in the US. The project vision was to create a per-store CMS/portal to serve as an aggregation point for both corporate and store specific communications and documentation and help employees quickly find the information they needed and facilitate a sense of community at the store level. The project did not move to the development stage due to internal technical constraints.

  • Led the technical research portion for a large pharmaceutical company to modernize their existing manual processes around the scheduling, handling, transportation, chain of custody and delivery for materials across multiple campuses. We ended up proposing a combination of third-party systems with custom development to provide a cohesive end-to-end solution. The project did not move to the delivery stage due to budget cutbacks.

• Director of Technology, projekt202

  Jul, 2018 - Jul, 20213 years 1 month

  • Responsible for the hiring, mentoring, and career growth of 32 direct reports in the technical practice before transitioning those responsibilities to another director.

  • Worked closely with the business development team often leading pursuit efforts by meeting with clients, understanding their needs, working with other practice leads to formulate a cohesive proposal including project scope, staffing requirements, costs, timelines, and pitch deck. I personally scoped and pitched the largest statement of work in Dallas at the time which resulted in a $300K per month engagement that lasted for four years.

  • Often acted as a lead and account rep during initial phases of projects to ensure high client satisfaction, cross functional team alignment, and that best practices were being followed.

• Principal Architect, projekt202

  Aug, 2013 - Jun, 20184 years 11 months

  • Lead the technical team in re-architecting a legacy solution to .NET Core and Azure for a large multi-national Fintech company. This solution provided a white label solution for banks and financial institutions to easily onboard new customers. Research showed an increase in conversion of 37% over the previous system.

  • Lead a team of user researchers, user experience designers and developers research, analyze, and recommend a delivery strategy and methodology for a major provider of telecommunications services in the Philippines. We outlined a cohesive end-to-end methodology from gathering customer insights, leveraging iterative design and validation techniques and close alignment of design with technology to provide measurable business results.

  • Served as the technical architect for a research and design project to help a large national pizza chain overhaul its mobile experience for order and delivery. My specific responsibilities included understanding current systems and processes to ensure what was to be designed could be built, and if it could not what the potential solutions, costs and timelines might be to close those gaps. This project went live with metrics showing increased conversion rates as well as returning customer rates netting the company additional monthly revenue in the millions.

  • Was the architect and one of the developers that created a mobile application and backend for a real estate technology firm. The application facilitates the digital request, capture and transfer of escrow money and documentation between agents and home buyers reducing a tremendous amount of otherwise manual effort.

• Solutions Architect, projekt202

  Nov, 2012 - Jul, 20139 months

  • My responsibilities included creating system architectures, writing code, actively leading the technical delivery for projects, and mentoring team members.

• Sr. Solutions Architect, CB Richard Ellis (CBRE)

  May, 2011 - Oct, 20121 year 5 months

  • I was responsible for technology consultation, architectural design, technical specifications, coding standards, executive presentations, and mentoring responsibilities. I advocated and promoted the use of an Enterprise Service Bus as a way of modernizing and standardizing CBRE's system integration processes. My colleagues and I designed a cloud-based service bus architecture that connected CBRE, customer, and partner systems using Windows Azure for global deployment.

• Software Developer, Valtech

  Dec, 2009 - Dec, 20101 year

  • Valtech is an international digital media company with approximately 1,000 employees. Hired as a Solutions Architect to help deliver a $14M student loan processing and servicing system. My role was later changed to team lead. My responsibilities included mentoring, problem-solving/diagnosing, helping to establish the sprint backlog, and contributing to velocity by working on stories.

  • The project had been in development for several years before I joined and accumulated massive amounts of technical debt due to being overdesigned by several previous architects.

  • We reduced some of the technical debt by eliminating unnecessary layers and simplifying the technology stack.

• Independent Software Developer, Wojanware Corp.

  Oct, 2005 - Dec, 20094 years 2 months

  • As a consultant and software architect at Wojanware Corp., I was responsible for architectural design, technical specifications, solution delivery, executive presentations, and team mentoring for clients.

• Consultant, The Grendel Group

  Jul, 2003 - Nov, 20052 years 4 months

• Consultant, ThinkSpark

  Aug, 2000 - Jul, 20032 years 11 months

  Oracle Developer/Consultant.

• Software Developer, GTE/Verizon (GTECC)

  Apr, 1998 - Aug, 20002 years 4 months

  Oracle Software Developer.

Skills

Education