I have over 8 years of experience working in the IT field professionally. Currently, I work at Turner Techtronics’s as a Technician Level II, remotely assisting end users with any problem they may have. Competencies: A+ certification, Lenovo Warranty Repair Certification, Dell Warranty Repair Certification and Apple Authorized Service Provider.
Technician II, Turner Techtronics, Inc.
Mar, 2020 - Present
Track issues using ConnectWise and Service-Now tickets, Assist users remotely using both phone calls and Slack, Create documentation for new and altered policies, Install company standard images on PCs and Macs, Report current status and needs to management, Edit user's Active Directory account, Remotely access multiple computers
Manager, Staymobile
Apr, 2018 - Dec, 20191 year 8 months
Managing full store, Handle all customer escalations, Manage inventory, Keep accurate records of all customers and devices, Manage an email box of requests.
Manager and Technician , Cell Phone Pro Repair
Jun, 2016 - Apr, 20181 year 10 months
Managing technicians, Perform hardware and software repair, Be the customer complaint escalation point, Manage a single cash drawer, Manage inventory, Perform tasks without supervision, Keep accurate records of all customers and devices
Manager and Technician, Refresh Screens
Nov, 2015 - Jun, 20167 months
Improvising unknown repairs, Diagnose IOS software issues, Manage a single cash drawer, Manage inventory, Order any parts required, Perform tasks without supervision, Memorize and repeat device repairs numerous times with precision, Follow direct instruction, Keep accurate records of all customers and devices.
Technician, iProtech
Feb, 2014 - Nov, 20151 year 9 months
Improvising unknown repairs, Make sales, Perform tasks without supervision, Memorize and repeat device repairs numerous times with precision, Follow direct instruction.
Shift Supervisor, Starbucks
Aug, 2010 - Feb, 20143 years 6 months
Manage a team, Control a safe of over four thousand dollars and maintain its balance, Create and sustain new avenues for revenue, Make Sales, Manage three cash registers, Learn Starbucks’ inventory and issue tracking system, Maintain a large inventory and perform audits.