Motivated customer service representative and social work counsellor with high-level integrity and a strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services and issue resolution methods for cases. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment. Highly organized with dedication to achievement. Committed to increase profitability and drive business results.
Researcher , Researcher
Apr, 2021 - May, 20221 year 1 month
Sociological Research
Gathered and organised information for research purposes.
Performed research into study topics to increase knowledge and to provide valuable contributions.
Wrote research papers, reports, reviews and summaries regarding sociology.
Collaborated with leadership team to identify relevant questions and determine best methods of collection.
Designed and executed study approaches.
Customer Service Associate, Enstrapp IT Solution
Nov, 2018 - Dec, 20191 year 1 month
Enstrapp is a Global Digital Transformation, Enterprise Software, Industrial Mobility, Automation & IoT Solution specific product & services company that provides high-value strategic in-house build products, IT management consulting services and solutions.
Connected promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Assist clients by demonstrating the use of goods and programs and answering any questions they may have
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Social Work Counsellor, Aasra old age home
Aug, 2016 - Oct, 20182 years 2 months
Aasra Old Age Home is a well-established organisation in Bhopal, providing the professional and utmost care for all needy elders.
Identified people and communities in need of help. Assess clients needs, situations, strengths, and support networks to determine their goals. Helped clients adjust to changes and challenges in their lives
Working in teams and Collaboration
Knowledge in Microsoft Office
Data Entry
Fluent in Verbal and Written Communication
Academic Assistance
Course Counselling
Academic Publications
Educational Problem Identification
Interview Skills Instruction
Academic Monitoring
Student Ability Evaluation
Course Counselling
Familiar with Operations Support
Making Educational Strategies
Resolving Social Issue
Social Psychology
Work Documentation
Administrative Leadership
Public Relations
Dispute Handling
Social Work
Attention to Detail
Great Analytical Thinking
Subject History Documentation
Database Research
Multitasking and Organised
Critical Thinking
Sociology, Doctor of Philosophy(Ph.D.), Barkatullah University
Aug, 2017 - May, 2022
Sociology
Social Work, Masters of Social Work, Maharani Laxmi Bai Girls College
Jul, 2012 - Jun, 2014
Social Work
Community Development
Community Support and Counselling
Bachelors of Commerce, Bachelors, Maharani Laxmi Bai Girls College
Jul, 2009 - Jun, 2012
Commerce
Computer Basics
Business and Entrepreneurship
The Concept and Understanding of Kinship System , Swadeshi Research Foundation
Published on: Aug 01, 2021
The Concept and Understanding of Kinship System
Marriage in Islam with special reference to divorce and it's impact on women , Unnati Internation Jounrnal of Multidisciplinary Scientific Research
Published on: Aug 01, 2021
Marriage in Islam with special reference to divorce and it's impact on women