Highly skilled and energetic IT professional, I consider my ‘bread and butter‘ the ability to effectively manage and oversee optimal network services, network security and building scalable solutions. Adept at working in close knit teams, resourceful, and committed to continually advancing my knowledge of relevant technologies.

Skills

Network

Senior
  • Cisco Switching (Catalyst)
  • Cisco Routing (ISR)
  • Cisco Security (ASA & FirePOWER)
  • HP Switching (ProCurve & Aruba)
  • SonicWALL Security (NSA)
  • F5 BigIP (LTM & ASM)
  • Cisco Meraki
  • Cisco ESA (IronPort)

Security

Senior
  • ISO/IEC 27001:2013 & ISMS frameworks
  • Cisco Umbrella
  • Splunk
  • OpenVAS & Greenbone vulnerability scanner
  • TrendMicro Apex One endpoint security
  • ESET Protect Enterprise endpoint security
  • Microsoft Office 365 security & compliance

Cloud & Systems

Senior
  • AWS
  • NewRelic
  • Twilio
  • Okta IdP
  • VMWare
  • Microsoft Windows Server
  • Microsoft Active Directory
  • Linux (RedHat & Ubuntu)
  • EMC Storage (Clariion & Unity)
  • VoIP (Cisco & Avaya)
  • Server (Lenovo ThinkSystem & HP ProLiant)

Work Experience (6)

Mar 2021 - Current
Network Security Manager
QS Enrolment Solutions PTY LTD
 Melbourne
blah blah blah
  • Awareness trining
  • Owned and engineered network security roadmap
  • aws
  • BCP
  • ISMS
Oct 2017 - Feb 2021
Network Architect
QS Enrolment Solutions PTY LTD
 Melbourne
yup yup yup
  • Lead engineer on office re-location & fit out (London)
  • Advanced inter-office connectivity by implementing an MPLS network
  • Championed the roll out of Meraki wireless network(s)
  • Owner of network services and architecture of AWS environment
  • Owned and developed network roadmap
  • Administer the Splunk environment
  • Lead engineer in business resumption team and responsible for BCP and DRP operations
  • Founded a cloud contact centre and migrated on-premises VoIP (Twilio)
  • Strengthened hosting environment by implementing Local Traffic Manager and WAF (F5)
Apr 2010 - Oct 2017
Systems Engineer
Hobsons Australia PTY LTD
 Melbourne
Accountable for configuring, deploying and maintaining storage networks and virtual environments that support the organisation and web product. I pride myself in the ability to anticipate and articulate problem areas and develop preventative solutions. Additionally, I provided mentoring to staff, served as an escalation resource for support requests and advised in the creation of IT budget(s).
  • Owner of patch management process
  • Lead engineer on office re-location & fit out (Melbourne)
  • Lead engineer on office re-location & fit out (Kuala Lumpur)
  • Enhanced application and environment monitoring (NewRelic)
  • Mentoring of junior staff and tailoring procedure documentation
  • IBM BladeCentre administration
  • EMC storage administration (Brocade fiber fabric & iSCSI)
  • Established multi-datacentre virtual environment (VMware)
  • Transitioned VoIP environment (Avaya - Cisco)
  • Overhauled backup infrastructure & deployed cloud integrated appliance (UniTrends)
  • Responsible for datacentre management
Jul 2008 - Apr 2010
Junior Systems Engineer
Hobsons Australia PTY LTD
 Melbourne
Provided exemplary customer service whether liaising with vendors or internal users. Spearheaded server rack, build, installation and configuration of operating systems that underpinned the environment. Responsible for backup and recovery of organisational file data and providing level 2 support to the business.
  • IT vendor management
  • Application & system administration
  • Digital PBX administration
  • Managing LTO backup library & off-site storage
  • Server scoping & procurement
  • Server deployments
May 2006 - Jul 2008
Operational Support Officer
Hobsons Australia PTY LTD
 Melbourne
Represented the technology team as the first point of contact for internal and external customers. Maintained a desktop, application and corporate server fleet supporting 130 local users. I standardised desktop deployments during this time and used my strong problem solving skills to provide long-lasting solutions. Was an active member of a 24/7 support rotation responding to incidents and working within SLAs.
  • Desktop & mobile computing procurement
  • Troubleshooting desktop & network issues
  • On-boarding & off-boarding users
  • Helpdesk ITIL
  • PagerDuty incident response & administration
Feb 2005 - Dec 2005
Technical Support
Great Ocean Road Properties
 Aireys Inlet
Provide technical support to agents. Undertake maintenance and updates for corporate website.

Education (3)

2003 - 2005
Advanced Diploma
 Computer Systems Engineering
Gordon Institute of TAFE
2002 - 2003
Certificate II
 Electro-Technology Servicing
Gordon Institute of TAFE
1996 - 2001
VCE
 High School
Lorne P-12 College

Awards

2011
Team of the year
Hobsons Australia PTY LTD
2008
Employee of the year
Hobsons Australia PTY LTD

Certificates

2012-11-07
Completed ICND2 & CCNA
Cisco
2011-11-07
Completed ICND1 & CCENT
Cisco
2011-12-07
Completed Microsoft Exchange 2010 Migration
Excom
2010-11-07
Completed Redhat Technician
RedHat Online
2010-12-07
Completed Microsoft Server 2008 Administration
New Horizon

Languages

English

Native speaker

Japanese

Beginner

Interests

Technology

Snowboarding

Basketball (NBA & NBL)

Football (AFL)

Homebrewing

Open Source

References

“Text”
James Owen
“More Text”
Corey Rice
“Yep, More”
Zia Ahmed