Vinil Chandra

Founder | Product & Tech Generalist

Summary

3x founder with experience across AI, SaaS, GovTech and talent marketplaces. Built TS-bPASS which generated more than $1B in government revenue, scaled Hyno to $1M ARR in two years, and now leading Squarebox.ai, building agentic AI over WhatsApp for SMBs. Strong at taking products from zero to one, driving go to market strategy, and building high performing teams.

Experience

01/2025 - 08/2025

Co-Founder – GTM & Product Strategy

Co-founded Squarebox.ai to reimagine customer engagement for Indian businesses using AI over WhatsApp. Built the platform almost entirely with AI tools while guiding product direction, workflows, and GTM. The journey reinforced that Indian MSMEs often give more in feedback than in revenue, teaching us how agentic AI can replace traditional SaaS dashboards. Currently evolving Squarebox into an agent-first platform for both MSMEs and large enterprises.

  • Launched Squarebox.ai to automate MSME customer engagement via AI + WhatsApp, with core features built through AI-assisted development.
  • Onboarded 120+ businesses and converted 30+ into paying customers, gaining deep insights into Indian MSME adoption behavior.
  • Guided product development: shared inbox, campaign manager, and LLM-powered reply modules.
  • Designed and tested AI workflows — RAG for accuracy, OpenAI for tone, and voice agents using LangGraph + LlamaIndex.
  • Delivered demos across real estate, coaching centers, and GovTech, shaping GTM positioning across verticals.
  • Built early GTM stack: Google Ads experiments, cold outbound, and founder-led onboarding.
  • Key learning: Indian customers often teach more than they pay — time and feedback proved more valuable than revenue in shaping the product.
  • Now exploring enterprise-scale agentic AI use cases: healthcare agents, HRMS agents, and blue-collar workforce automation — alongside MSME-focused pilots.
01/2022 - 12/2024

Co-Founder & CEO

Founded Hyno after learning to build and manage remote teams while running projects for US startups. Bootstrapped the company to $1M+ ARR in 2 years by helping 50+ startups build high-quality engineering teams.

  • Personally closed first 25+ B2B clients through outbound, referrals, and consulting.
  • Set up the early GTM stack with Clay, Lemlist, and Apollo; automated CRM workflows using Notion + Zapier.
  • Hired and led a 15-member distributed dev team delivering MVPs across fintech, SaaS, edtech, and marketplaces.
  • Reviewed architecture, mentored developers, and led delivery of 5+ full-stack MVPs (Rails, React).
  • Positioned Hyno as a signal-first hiring partner with developer quality and execution excellence at the core.
03/2020 - 12/2021

Tech Architect – Urban Building Permission Platform

Architected and launched TS-bPASS, India’s first unified building permission platform — a single-window system rolled out across 143 ULBs in Telangana. Built a 14-member team in 2 months, developed the platform in just 3 months, and delivered under extreme urgency — working day and night with my network to make the rollout possible. One of the largest e-governance implementations in India’s urban development sector.

  • Enabled 2L+ approvals and collected more than $1B in government revenue through a self-certification workflow.
  • Designed and delivered 20+ configurable municipal workflows, giving each ULB the flexibility to create their own approval flows and assign officers at different levels.
  • Rapidly scaled a 14-member engineering team within 2 months and coordinated execution across backend (Rails) and frontend (React).
  • Built and launched the platform in just 3 months under intense deadlines, working 18-hour days with support from my network.
  • Led architecture design for scalable microservices, PostgreSQL database, and real-time dashboards for SLA & RTI tracking.
  • Coordinated closely with NIC, state departments, and 143 ULBs to align workflows and citizen-facing interfaces.
  • Ensured compliance with e-governance & GIGW standards, delivering a multi-stakeholder system with high scalability and security.
08/2019 - 03/2020

Full Stack Engineer

Delivered two freelance projects: (1) an IoT-based media platform (NearBuzz) managing 100+ digital screens via an online dashboard, and (2) a doctor-only social network (Twitter-style) built with MERN stack and React Native, where I also guided a team of 4 engineers.

  • NearBuzz – Built a cloud-based dashboard to manage media and content distribution across 100+ IoT-connected digital screens.
  • Designed APIs, media scheduling flows, and monitoring tools for reliable content delivery.
  • Doctor Social Network – Architected a MERN + React Native platform for a doctor-only social app (Twitter-style).
  • Implemented features like posts, comments, mentions, and verification workflows.
  • Led and mentored a team of 4 engineers, ensuring smooth collaboration and delivery.
06/2016 - 03/2020

Co-Founder & CTO → CEO

Built Washapp from the ground up — from coding the first Android + Rails app to raising $500K and scaling operations to thousands of customers. Faced intense competition from food delivery giants and COVID-led shutdown, which taught invaluable lessons in customer behavior, supply-side dependency, and the realities of scaling ops-heavy B2C startups.

  • 2016 – As CTO, built and launched the Android + Rails app for on-demand laundry/dry-cleaning delivery, starting with a small community aggregator model.
  • 2017 – Transitioned from aggregator to building in-house laundry facilities; streamlined end-to-end operations covering every detail from pickup to delivery.
  • 2017 – Raised ~$500K USD from friends, family, and HNIs to expand tech, facilities, and customer acquisition.
  • 2017 Dec – Took over as CEO, moving beyond tech to lead sales, marketing, operations, and team management.
  • 2018–2019 – Served 5,000+ active customers and processed 2L+ garments; scaled Washapp into one of Hyderabad’s leading B2C laundry startups.
  • 2018–2019 – Faced major logistics challenges: Swiggy and Zomato offered delivery boys much higher salaries, leading to a sudden 50% drop in our fleet within a single month — driving up costs and disrupting service reliability.
  • 2020 – COVID-19 forced shutdown; the journey reinforced deep learnings in customer experience, operational resilience, and strategic differentiation.
07/2014 - 05/2016

Backend Engineer (Rails)

Led backend development for two high-impact products: (1) LVPEI Mobile App, an Android EMR solution deployed across 13 states and 1000+ health centers, and (2) a Social Media Management Platform for political leaders, integrating with Google, Facebook, Twitter, and other networks for large-scale content publishing and analytics.

  • Developed LVPEI Mobile App (Android tablet EMR APP) as a single developer — digitized seven stages of eye check-ups, deployed across 13 states, and scaled to 1000+ primary health centers.
  • Engineered backend services and APIs for **Social Media Management Platform for Political Leaders** — integrated with Google, Facebook, Twitter, and other platforms for content aggregation, publishing, and analytics.
  • Designed REST APIs, optimized PostgreSQL queries, implemented background job processing, and set up CI/CD pipelines for rapid deployments.
  • Worked in agile cross-functional teams across QA, UX, and architecture to deliver client-ready products.

Education

BITS Pilani

01/2010 - 01/2014

B.E. (Hons.) Computer Science

Publications

How WhatsApp is Quietly Replacing CRMs in India

07/2024
Financial Express

Opinion piece exploring the growing trend of WhatsApp replacing traditional CRMs, with a spotlight on Squarebox.ai's role.

CX Quest – Squarebox.ai: Revolutionizing CX for SMBs in India

06/2024
CX Quest

An in-depth feature on how Squarebox.ai is transforming customer experience for India's small and medium businesses using AI-powered WhatsApp automation.

Digitisation of MSMEs

06/2024
DQ Channels

An interview discussing the challenges and growth trajectory of MSME digitisation and how Squarebox is contributing to this shift.

Automating Small Business Engagement with WhatsApp AI

07/2024
StartupTalky

Details how Squarebox helps automate customer engagement for small businesses via a plug-and-play WhatsApp solution.