IT Support professional with hands-on experience in server administration, customer-facing technical support, and Linux environment management. Skilled in handling escalated tickets, performing computer and network maintenance, and maintaining lab infrastructure. Passionate about building a career in System Administration, DevOps, and Cyber Security.
2021-09-01 — 2022-09-15
Provided comprehensive IT support for a school environment, managing computer labs, network infrastructure, and end-user devices. Handled troubleshooting and repairs for desktops, servers, and WiFi systems. Supported over 100 student workstations and maintained stable lab operations throughout the academic year.
Highlights
- Managed and maintained computer lab infrastructure (100+ workstations)
- Performed preventive and corrective maintenance on hardware and network equipment
- Configured and administered MikroTik networking devices
- Supported end-users with Microsoft Office and system-level issues
2023-03-20 —
Handled advanced technical support tickets escalated from Level 1/2 support, specializing in Linux server environments. Diagnosed and resolved server-related issues, reducing average resolution time through systematic troubleshooting. Collaborated with engineering teams to document recurring issues and implement lasting fixes.
Highlights
- Owned resolution of advanced Linux server tickets escalated from Level 1/2
- Reduced repeat escalations by documenting root causes and implementing preventive fixes
- Maintained and monitored server health across multiple customer environments
- Consistently met SLA targets for ticket resolution and customer satisfaction
SMK Negeri 8 Semarang 2018-07-18 — 2021-07-18
Core Skills
- Bash Scripting
- Linux Server Administration
- System Maintenance
- Customer Care
Cloud Platforms
- AWS
- Google Cloud
- Microsoft Azure
- Digital Ocean
- Linode