About

Work Experience

• Delivery Driver, 

  Dec, 2021 - Aug, 20231 year 8 months

  Explored optimization techniques for delivery route planning to improve efficiency. Provided excellent customer service, ensuring timely and accurate deliveries.

• Sales Associate – Team Store, 

  Feb, 2019 - Feb, 20201 year

  Created memorable customer experiences and ensured smooth operations at a fast-paced retail storefront during game days. Contributed to team success by engaging fans and promoting positive brand experiences. Embodied and demonstrated 'Twins Way' brand values and service standards.

• GIS Researcher, 

  Mar, 2018 - Nov, 20188 months

  Researched and compiled data from various historical maps, directories, and aerial imagery. Utilized Python scripts to process and render geospatial data. Worked efficiently given deadline-oriented time constraints to provide data deliverables to the client and customer.

• Sales Associate - Pro Audio, 

  Aug, 2017 - Feb, 20186 months

  Assessed customer needs and provided solutions to maintain optimal sales efficiency. Priced used merchandise accurately based on market values and item condition. Developed efficient processes to ensure customer satisfaction across a wide demographic gamut of musicians and musical interests and goals.

• Pre-Load Package Handler, 

  Dec, 2016 - May, 20174 months

  Sorted and loaded packages efficiently for timely local delivery. Handled high volumes of packages of various sizes and types. Maintained stringent safety standards to ensure customer satisfaction.

• Waterspider/Material Sorter, 

  Aug, 2016 - Dec, 20165 months

  Organized and sorted packages from a disorganized state to a logistically optimized state for delivery. Implemented best practices for visual signage to improve workflow efficiency. Developed and shared effective techniques through collaboration and continuous improvement.

• Sales Associate - Guitars, 

  Aug, 2014 - Feb, 20161 year 6 months

  Assessed customer needs and provided solutions to maintain optimal sales efficiency. Priced used merchandise accurately based on market values and item condition. Developed efficient processes to ensure customer satisfaction across a wide demographic gamut of musicians and musical interests and goals.

• Assistant, 

  Mar, 2014 - Apr, 20151 year 1 month

  Assisted at professional photography shoots for fashion, weddings, portraits, and editorials. Edited photographs using various software platforms. Maintained and updated the company website, adapting to design and technology trends. Implemented social media strategies to expand online brand presence. Supported daily operations and tasks involved in running a small business.

• Talent Assistant, 

  Apr, 2012 - Feb, 20141 year 11 months

  Provided on-site technical and support services for the Ronald McDonald brand icon in the DMV region. Acted as Chauffeur to Ronald Mcdonald, driving Ronald around in a commercial truck with a built-in stage platform. Engaged with and supported positivity through the community at large via theatrical performances, store visits, parades, as well as in-store events and grand openings.

• Online Communications/IT Helpdesk, 

  Oct, 2010 - Apr, 20121 year 6 months

  Maintained and updated the organization's website using various frameworks and database management systems. Produced, recorded, and edited audio/video podcasts and assisted with live webcasting events. Expanded the organization's social media presence across multiple platforms. Performed front desk receptionist duties and provided exceptional customer service. Delivered IT support for desktop and laptop users in a Microsoft Windows environment. Conducted system-wide antivirus surveillance, prevention, and mitigation activities.

• Student Representative – Promotions, 

  Oct, 2008 - Jun, 20101 year 8 months

  Distributed promotional materials and media to support events at a legendary 3,000-capacity, multi-room venue and British cultural landmark. Managed guest list requests and coordinated entry for events. Occasionally supported both the sound and lighting technicians to ensure disruption-free operation in front of a live audience.

• Resident Advisor, 

  Nov, 2008 - Jun, 20101 year 7 months

  Assisted with daily operations of an online used record store based in Hackney Wick, London. Developed cutting-edge database and asset management tools using Discogs.com APIs. Maintained and updated the company website. Supported advertising and event promotion efforts for the business.

• Call Centre Representative, 

  Jan, 2009 - Jun, 20101 year 5 months

  Contacted IT department heads on behalf of EMC, a Fortune 500 IT solutions provider, across global industries. Utilized effective communication tactics to disseminate detailed product knowledge.

• Stage Door Receptionist, 

  Jul, 2007 - Aug, 20081 year 1 month

  Facilitated entry and exit for artists, actors, and employees at the largest regional theater in America. Handled administrative tasks including mail, phone calls, and customer inquiries. Monitored security via PTZ camera system in a high-profile environment.

• Theater Technician, 

  Jul, 2007 - Oct, 20081 year 3 months

  Designed and managed lighting and sound for plays, dance, concerts, and conferences at a 100-seat venue. Collaborated with clients to determine and implement desired technical aspects for performances. Assisted with theater maintenance and general upkeep.

Education