About

Work Experience

• Full Stack Developer, Hawkins Computer Services

  Apr, 2022 - Jun, 20253 years 2 months

  • Led new client onboarding, training, and support for 100+ clients

  • Performed standard computer maintenance and troubleshooting

  • Maintained enterprise Java/GWT rental management app

  • Built 6 third-party integrations (REST, GraphQL, and custom APIs)

  • Introduced Agile (Scrum/Kanban) workflows and team-wide code reviews

  • Developed and maintained client websites (WordPress, Concrete CMS, PHP)

  • Authored technical documentation for client deliverables

• Full Stack Web Developer, AAM, USA

  Dec, 2020 - Apr, 20221 year 4 months

  • Performed standard computer maintenance and troubleshooting for 50+ on-site and remote employees

  • Update network and security hardware from Sonicwall to Ubiquiti systems

  • Negotiated new fiber ISP plan to cut internet costs by 50%

  • Developed and maintained internal and client-facing tools

  • Collaborated with 10-person development team using GitHub, Asana, and Microsoft Teams

• Help Desk Manager / Office 365 Admin, Unbound Digital

  May, 2018 - Nov, 20202 years 7 months

  • Managed Help Desk team, growing it from 1 to 5 technicians

  • Provided tier 1 & 2 technical support for 100+ clients and 1,400+ devices

  • Configured and maintained Windows servers, networks, and Office 365 environments

  • Performed onsite and remote troubleshooting for desktops, printers, and VOIP systems

  • Created workflows, KPIs, and technical documentation for internal support processes

• IT Support / Digital Dentistry Specialist, Premier Dental Lab

  Feb, 2017 - Apr, 20181 year 3 months

  • Maintained and troubleshooted lab computer systems, networked devices, and printers

  • Provided support for 3D printers, CAD/CAM software, and milling machines

  • Assisted team members with computer setup and daily hardware issues

• Lead Dental Assistant, Gray Station Dental

  Feb, 2007 - Feb, 201710 years 1 month

  • Managed clinical schedule and assisted with computer-based documentation

  • Handled IT-related troubleshooting in operatories and front desk systems

  • Oversaw installation and setup of new devices and ensured software compliance

Skills

Education

Interests