About

Work Experience

• Senior Customer Service Advisor, Klüber Lubrication Mexicana

  Jun, 2019 - Present

  • SAP SD Key User during system migration; trained in Germany and by external consultants, authored user manuals, and trained the Mexico team.

  • Led projects including EDI implementation and SAP FI–SD integration with finance teams in Portugal.

  • Managed re-invoicing, product returns, credit notes, and record keeping for internal control and audits.

  • Achieved a 20% reduction in re-invoicing (SD Module) through a Six Sigma White Belt project (2nd place in KLMEX improvement projects).

  • Monitored administrative issues impacting overdue collections and initiated corrective actions.

  • Supported distribution accounts in Central America, coordinating exports with freight forwarders.

  • Managed customer portals (SupplyOn, eBIZ, Taulia, Plexus) for order intake, delivery confirmations, and ASN entries.

  • Performed quoting, order entry, invoicing, deliveries, and maintained customer master data accuracy

  • Monitored stock levels, lead times, and shipments to ensure on-time deliveries.

  • Generated and analyzed KPIs and Orders on Hand reports for management.

• Commercial Executive, Financiera Bepensa (FinBe)

  Dec, 2016 - Jun, 20192 years 7 months

  • Prospected and retained clients for automotive financing.

  • Conducted financial analysis of individuals and businesses to determine credit eligibility.

  • Contacted customers with overdue accounts by phone or in person to ensure resolution.

  • Built commercial relationships with dealerships to increase financing placements.

  • Integrated documentation for credit control and followed up on clients via CRM.

  • Managed CRM pipelines, forecasts, and credit simulations.

• Finance & Insurance Manager (F&I), Nissan Shinyu Automotriz

  Jul, 2013 - Jul, 20163 years 1 month

  • Managed credit applications, approvals, and negotiations, achieving a 90%+ approval rate.

  • Reviewed and analyzed credit documentation, prepared files, and tracked approvals.

  • Supervised and augmented financial product penetration to 40% of total vehicle sales (insurance, extended warranties).

  • Trained and coached 20–25 sales advisors on credit application and sales processes.

  • Handled administrative procedures for insurance claims.

• Branch Manager / Inventory Control Project Lead, Electricentro

  Sep, 2012 - Jul, 201310 months

  Managed branch operations and led inventory control projects to optimize processes.

  • Managed branch operations and implemented an inventory control strategy.

• Administrative Assistant, Enkël Mobiliario

  Sep, 2011 - Feb, 20126 months

  • Created and maintained administrative manuals and organizational procedures.

• Sales and Guest Services Associate, Cinépolis

  Jun, 2009 - Sep, 20112 years 3 months

  • Supported customer service operations in a high-volume entertainment environment.

Skills

Education

Certificates

Awards