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Miguel Monroe

Miguel Monroe

Senior Technical Program Manager at Apkudo

United States, US
(206)910-6429

Background


About

About

Passionate and results-driven Program Manager committed to ensuring the successful delivery of milestones within my organization. I proactively cultivate collaboration, going beyond to dismantle barriers and promote transparent communication among my colleagues. My contributions encompass leadership in critical initiatives such as Build Agent Containerization, including Platform Containerization for Kubernetes. From orchestrating failovers to spearheading FinOps and tagging initiatives, my dedication extends beyond milestones, aiming for the overall success of my organization.

I actively address gaps, seize opportunities, and eliminate roadblocks, fostering seamless collaboration with cross-functional teams. From realizing substantial cost reductions to championing initiatives like active monitoring and the adoption of more cost-effective solutions, my focus is on elevating efficiency and aligning with SLA commitments. Eager to contribute, I navigate challenges by establishing clear expectations and frameworks, ensuring improved team coordination and communication. Embracing strategic shifts, I thrive on continuous learning and eagerly anticipate contributing to the ongoing progress and success of my organization.

Work Experience

Work Experience

  • Senior Technical Program Manager, Apkudo

    Mar, 2025 - Present

    Technical Program Manager driving supply chain and ERP integration programs for device trade-in operations. Coordinate vendor testing and user acceptance testing (UAT) across partner integrations, leading a cross-functional development team and serving as primary stakeholder contact for T-Mobile.

    • Vendor Testing

    • User Acceptance Testing (UAT)

    • Supply Chain Management

    • ERP Integration

    • T-Mobile

    • Device Trade-In

    • IMEI

    • SKU

    • Advanced Shipping Notices (ASN)

    • Cross-functional Team Leadership

    • Stakeholder Management

  • Portfolio Program Manager, Volkswagen Automotive Cloud/Cariad Inc.

    Sep, 2021 - Mar, 20253 years 5 months

    Results-driven Program Manager with a proven track record of successfully delivering milestones, fostering transparent communication, and optimizing strategies within diverse portfolios such as SRE, SecOps, SecDev, and Platform Operations. Demonstrated leadership in driving critical capabilities, implementing cost-saving initiatives, and proactively addressing challenges to ensure continuous improvement and competitiveness.

    • SRE

    • Grafana Cloud

    • Jira Service Management (JSM)

    • FinOps

    • Failover

    • Tagging

    • OpenTelemetry

  • Windows Engineering System, Program Manager, Microsoft

    Nov, 2017 - Feb, 20213 years 2 months

    Engineering System Platform Program Manager specializing in securing the Windows 10 OS supply chain, implementing a common telemetry platform, DRI models, SQL data lakes, Power BI dashboards, production access planning, Secure Admin Workstation deployment, and orchestrating a cross-company transition to a modern High Security Environment, resulting in improved security, streamlined processes, and minimized supply chain attack vectors.

    • SAW

    • PowerBI

    • LiveSite

    • Security Incident Response

  • Azure IAAS Platform team/Azure Performance Subject Matter Expert, Microsoft

    Apr, 2016 - Nov, 20171 year 7 months

    Managed critical business issues for premier customers like Walmart and United Airlines, driving feature development, bug resolution, and providing training and documentation. Demonstrated strong skills in handling ambiguous requirements, collaborating with product groups, and ensuring excellent customer service through video training and effective communication.

    • Customer Obsession

    • MS Solve

    • Mentoring

    • Customer Liaison

  • Sales Engineer/ Product Manager, AVOCENT / EMERSON NETWORK POWER

    Jan, 2009 - Apr, 20167 years 3 months

    As a Microsoft on-site field support specialist, I provided training and implementation for KVM and IP hardware/software to both internal and external customers, serving as a Subject Matter Expert and escalation point for Sales Engineers. I successfully devised a load balancing method using F5 hardware, published a global load balancing best practices white paper, and collaborated with Microsoft and Avocent to enhance Emerson Network Power's datacenter management suite. Additionally, I researched, designed, and implemented a scalable infrastructure for Avocent's largest customer, unifying access across various locations and reducing operational support costs for Microsoft test systems through the implementation of KVM over IP Avocent appliances.

    • On-site support

    • F5 Load balancing

    • Infrastructure design

    • Training and implementation

Skills

Skills

  • Program Management

    Team Collaboration

    SLA Commitments

    Proactive Approach

    Technical Optimization

    Cost Reduction

    Active Monitoring

    Process Facilitation

    Program Execution

    Strategic Initiatives

  • Operations & Facilities

    Observability

    Site Reliability Engineering

    SLI/SLO

    Datacenter Infrastructure

    PUE

    Power

    Cooling

Awards

Awards

  • Eagle Scout , BSA

    Awarded on: