Computer Science graduate with hands-on experience working between operations and technology. Currently in an allied health role where I manage client-facing work, hit revenue KPIs, and improve workflows through structured problem solving. Building applications managing, integrating and utilized across multiple clinics. Experienced in gathering requirements, mapping processes, and translating business needs into clear, actionable tasks. Comfortable working with stakeholders, identifying gaps, and supporting implementation and testing to ensure solutions are practical and effective. Strong analytical mindset with working knowledge of SQL, Java and data handling. Brings a mix of sales awareness, operational experience, and structured thinking.
Experience
- Analyse business and operational requirements through stakeholder engagement, identifying workflow inefficiencies, operational gaps, and opportunities for process optimisation
- Map As-Is workflows and design To-Be processes, translating business needs into functional requirements, process documentation, and actionable solution designs
- Bridge frontline operations and management to align business priorities, communicate requirements, and support the implementation of process improvements
- Support solution testing and validation by documenting test scenarios, identifying edge cases, gathering user feedback, and driving iterative improvements
- Manage end-to-end client operations, leveraging stakeholder communication, issue resolution, and performance tracking to improve service quality, client retention, and revenue outcomes
- Maintain accurate operational documentation and standardised workflows to strengthen process consistency, traceability, and continuous improvement
Projects
Designed a real-time, multi-clinic inventory and equipment management platform using Supabase, featuring automated reporting, cross-clinic transfers, audit trails, and AI-assisted purchasing recommendations to streamline operations and reduce unnecessary procurement.
React and Node.js web application with Supabase backend, focused on user experience, data handling, and event workflow automation.
AI-powered WhatsApp and Telegram chatbot for client scheduling and support, integrated with third-party booking software.
Education
- Java, Python, C, C++, JavaScript, SQL
- Systems Analysis and Design
- Machine Learning and Artificial Intelligence
Skills
References
Human Resource at Heartland Rehab
Co-founder and Osteopath at Edge Healthcare. Contact details available upon request.