Veera Niemi

About

Driven by curiosity, continuous learning, and the joy of helping people by solving their problems.

Work Experience

Service Desk Specialist, Vivicta (Tietoevry Tech Services)
Sep, 2022 - Present
Single-point-of-conact service desk, tier 1. Providing customer support in a Microsoft environment and for multiple softwares. Handling service requests and incident management. Working with logs and reporting additional info for tier 2. Developing and improving knowledge base and templates. Special responsibilities: Print server management. BO-team member (backlog and advanced troubleshooting). Training new team members. Writing various instructions for end users.
- Customer service
- Advanced troubleshooting
- Printer management
- Back Office duties
- Knowledge base maintenance
Project Manager & Project Coordinator, Creative Technology Finland (Bright Finland, Musiikki Mode)
Feb, 2012 - Jan, 20229 years 11 months
Managing technical needs for various events. Coordinating technical teams and equipments. Providing technical solutions for customers’ needs. Bridge between customers and technical teams, ensuring clarity, removing obstacles. Budgeting and invoicing. Making small UI changes for streaming platform on-the-go.
- Project management
- Lean & Agile facilitation
- Coordinating resources
- Live events
- Expos
- Streaming

Skills

Data & Analytics
SQL (PostgreSQL, SQLite)

DBeaver

Power BI

Microsoft Fabric

Grafana
Programming & Automation
Git

GitHub

Copilot

Python

Bash

APIs

VS Code

Markdown
Cloud & DevOps
Azure

Azure AI

AWS

CI/CD

Container basics
Microsoft & IT Operations
M365

Entra ID

Intune

Active Directory

ADUC

SCCM

ServiceNow

ITIL

DHCP

Telia SurfManager

RDP

PSExec

Command Prompt

TeamViewer

Windows

macOS
Web Tools
WordPress

HTML

CSS
Soft Skills
Curiosity and continuous learning

Clear communication

Excellent customer service

Problem solving

Ability to explain technical concepts

Collaboration

Project management
Used as an end user
Microsoft 365

Power BI

Google Services

Easyjob by Protonic (specialized ERP)

Trail (ELM)

Netvisor

M2

Education

Sound Design, Bachelor of Art and Media, Tampere University of Applied Sciences (TAMK)
Aug, 2006 - Jun, 2010
Sound, Movie & TV, Voionmaan opisto
Sep, 2005 - Jun, 2006
Finnish Matriculation Examination, Finnish Matriculation Certificate, Vammalan lukio
Sep, 2001 - Jun, 2006
Dressmaker, Vocational Qualification, Vammalan ammattikoulu
Aug, 2001 - Jun, 2005

Certificates

Interests

References

Otto K., colleague in Vivicta
Veera has been one of the most skilled employees in the team, showing strong initiative from the beginning, but also always finding time to help her colleagues. 10/10 co-worker