About

Work Experience

• Virtualization Engineer III, UK HealthCare

  Apr, 2019 - Present

  • Primary duties include documentation; problem analysis; design, configuration, project task fulfillment, and mentoring other virtualization engineers.

  • Provide tier 2 support for all IT incidents and requests for UK Healthcare Virtualization environment.

  • VMWare management, deployment, and maintenance. Working with vSphere vCenter 6.0, 6.7, 7.0, Aria (formerly vRealize) Automation, Aria Operations, Horizon View, and VMWare Identity Manager.

  • Deploy VM's, manage resources, install, and move hosts, upgrade hosts and vCenter VCSA.

  • Deployment of Aria Automation, VMWare Identity Manager, Horizon View, Aria Operations, and Aria Lifecycle.

  • Powercli/Powershell scripting to automate deployments of VM's, change host configurations, automate EPG/Vlan/Portgroup creation, and advanced reporting.

  • Manage Windows Server templates, updates, and post deployment scripting.

  • Administer the physical infrastructure including Cisco UCS, Cisco UCS Central, Cisco Intersight, Dell/EMC VxRail, and IBM.

  • SSL certificate updates across Cisco UCS and all VMware products.

  • Use ServiceNow and ITIL framework for service and change management.

  • 24/7 support with experience in an on-call rotation.

• Virtualization Engineer II, UK HealthCare

  Aug, 2017 - Apr, 20191 year 8 months

  • Held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations and I.T. staff members.

  • Provide tier 2 support for all IT incidents and requests for UK Healthcare Virtualization environment.

  • Documentation; problem analysis; design, configuration, and project task fulfillment.

  • Deployed and configured vRealize Automation in High Availability, Complete Horizon View environment with MS SQL, vRealize Operations, VMware Identity Manager, vSphere vCenter 6.5/6.7, and ESXI 6.x.

  • Perform monthly maintenance on vCenter servers including snapshot removal and vm clean up.

  • Configure templates and deploy new virtual machines for Windows 2008 and later, as well as Linux, and Windows desktops in the Horizon view VDI environment.

  • Write custom code (Powershell, Powercli, Visual Basic for Applications) to automate VM deployment and maintenance tasks.

  • Manage hardware infrastructure tasks such as configuring new hardware installations, decommissioning of old hardware, and troubleshooting hardware related error messages.

  • Collaborate with every other IT department in the organization for new virtual machine requests as well as being on-call for critical tickets.

• Field Service Analyst I, UK HealthCare

  Jul, 2015 - Aug, 20172 years 1 month

  • Night shift end user support of UK Hospital including Chandler, Pavilion A, Markey, and Good Samaritan Hospital

  • Install, upgrade, and troubleshoot Citrix Receiver on Windows and WYSE Clients for status boards.

  • Supporting Desktops and Laptops running Windows 7, 8, & 10, and Mac OSX.

  • Supporting Mobile devices including Android and iOS.

  • Troubleshoot hardware issues on desktops, displays, laptops, docks, projectors, whiteboards, etc.

  • Install, replace, and troubleshoot Hill-Rom Nurse Call equipment.

  • Configure and troubleshoot Ascom IP Telephony system.

  • Manage and support fleet of over 300+ Pelco security cameras.

  • Install and support Fast-pass system that security uses to record IDs and print visitor badges.

  • First line support for printers, copiers, and fax machines.

  • Frequent interaction with end users, including patients, requiring excellent communication skills.

• IT Manager, EBM, Inc. (Electronic Business Machines)

  Jan, 2007 - Jul, 20158 years 6 months

  • Jack of all trades IT Tech for a printer wholesaler, retailer, and service center.

  • Manage, have managed, or have experience with almost every Microsoft operating system since DOS. Currently manage 9 servers, 7 of which are virtualized on Microsoft Hyper-V 2012 R2. Installed and configured a pfSense open source router/firewall handling two subnets (LAN & DMZ). Host 6 websites on 3 servers. Handle all the ISP DNS entries and SSL certificates as well as any host headers and firewall rules to run these websites. Run an Ubuntu Linux Server (ESET Remote Administrator 6). Domain controller is SBS 2011 which runs Active Directory, Exchange, DNS, DHCP, WSUS, WDS, Sharepoint, and Windows Backup.

  • Handle end user support on the phone, remotely, and face to face, as well as setting up new printers in every network environment imaginable.

  • Make coworkers more precise and efficient by creating VBA/SQL/Excel scripts to automate job processes.

Skills

Education

Certificates