About

Work Experience

• Interim CPO, Sr. Product Manager, Apica

  Dec, 2020 - Nov, 20221 year 11 months

  Defined and drove roadmap for a complete product refresh of flagship SaaS monitoring product.

  • Defined roadmap for Apica's flagship monitoring platform

  • Collected and prioritized product requirements from customers, competitors, partners, industry analysts, sales, customer support and R&D

  • Restructured, rescoped and unstuck the severely delayed tech refresh project through to production

  • Redefined the software development process ensuring more accurate deliveries and accountability

  • Replaced legacy authentication components with in house ABAC/RBAC IAM

  • Assisted in documentation and release communications

  • Supported Sales, TAMs and Customer support with critical escalations

  • Regular customer partner meetings and presentations

• Chief Technical Officer, Supertext

  Mar, 2018 - Apr, 20202 years 1 month

  Decomposed a monolithic IP/SMS hybrid messaging platform built on PHP and bare metal hardware, designed to handle several hundred thousand DAU, to a cloud based, containerized, microservices platform written in Go that could scale to millions of DAU. I started by rebuilding the team, the organization and the development process from a dysfunctional engineering organization to a reliable, enjoyable and stable one. As the organization stabilized and became more autonomous, I focused first on increasing service level towards the BI and Customer Acquisition teams, greatly improving their productivity, then on directing client app development and optimization. I also worked hand in hand with the CPO to translate product aspirations into technical requirements. Since these processes were established I have been contributing more to the technical development of the platform, primarily around DevOps, monitoring, simplification and stability.

  • Established engineering team culture and process

  • Employee hiring, firing and reviews for a team of 11 engineers

  • Budgeting, contracts for technical vendors, consultants and partners

  • Analysis and planning of new partner and customer integrations

  • Tech stack: AWS (EC2, Cloudwatch, ECR, lambdas), GCP (BQ, Firebase, GA, Compute Engine), GoLang, PHP, MySQL, Jenkins, Prometheus, Docker, Linux, SMPP

• Chief Technical Officer, Joors

  Dec, 2015 - Feb, 20182 years 2 months

  Joors' core product enabled Mobile Operators to offer flexible data packages and allow for third parties such as NGOs or advertisers to sponsor subscriber traffic. As an engineer, I worked on integrations with mobile operator equipment, optimizing our Diameter protocol stack, as well as packaging and deployment of the platform. I quickly moved into the CTO role where my first task was to bring the outsourced development in house, build the engineering team, then expand the services.

  • All HR responsibilities: hiring/firing, team process and reviews

  • Rebuilt development team, replacing outsourced development of core software with internal talent

  • Reduced flagship product CapEx and installation time by 90% by replacing VMWare with KVM and deployment automation (Puppet, Foreman)

  • Created new cloud based product that offered most of the original product's value, but with a small percentage of the cost or complexity (heroku, firebase)

  • Worked closely with business partners on product ideation and specification

  • Presented technical results at regular board meetings

• Senior Consultant @ Ericsson, Lexher IT

  Jun, 2015 - Nov, 20155 months

  Worked on projects migrating various engineering departments from legacy datacenter to new, fully virtualised and automated hosting platform

• Network and Security Consultant @ Qbranch, Lexher IT

  Jan, 2015 - May, 20154 months

  Senior Consultant

  • Managed many customers technical infrastructures

  • Migration to Openstack systems (Cisco ACI/UCS)

  • Administrated security systems (Cisco/Fortigate)

• Senior Consultant @ Joors, Lexher IT

  Jan, 2015 - Jan, 20151 day

  Network and systems troubleshooting and automation for telco services platform

  • Built Operations infrastructure (F5 PEM/LTM, Gigaspaces, VMWare)

• Senior Consultant @ NetEnt, Lexher IT

  Sep, 2013 - Apr, 20147 months

  Network & Security

  • Maintained ITIL/PCI and multi-region governmental compliance.

  • Designed secure architectures with Cisco, HP, F5 network equipment

• Senior Consultant @ Betsson, Lexher IT

  Jan, 2013 - Sep, 20138 months

  Network & Security

  • Maintained ITIL/PCI compliance.

  • Designed secure architectures with Fortigate, Cisco, Juniper and F5 network equipment

  • Handled security incident response

• Network and Security Consultant @ Giesecke & Devrient, Lexher IT

  Jan, 2012 - Jan, 20131 year

  Facilitated integration into global network infrastructure.

  • Responsible for corporate firewalls, routers, VPNs, switches (Cisco Catalyst, ASA,Juniper, SRX, Procurve, Rancid, SVN)

  • Liable for all network documentation and core contributor to process design (Confluence, Sharepoint, Visio)

  • Responsible for project cohesion with R&D, Sales and Support on new system and network configurations

  • Head of Network support issues across multiple international locations

  • Focal point between local office and global IT in high profile network integration project

• Director Of Technical Operations, CloudTalk

  Jan, 2011 - Dec, 201111 months

  I was the entire Operations department and worked very closely with Development on architecture and deployment. We built a highly scalable Voice-First messaging platform that was ready to handle hundreds of thousands of users.

  • Interfaced with Development team, fulfilling all tech operations related tasks

  • Early adopter of DevOps

  • Constructed dynamic cloud based systems provisioning system from scratch

  • Creation and implementation of Security Policy and DRP

  • Administered Cassandra, Apache, Jetty on virtual and bare metal Linux systems

  • Managed vendor and hosting relationships

  • Built and managed switch, router, loadbalancer systems

  • Designed and administered CI/CD deployment systems between Development, Staging and Production

  • Built Nagios, Zabbix, Munin, Splunk monitoring and alerting systems

  • Build configuration and deployment systems with Puppet and custom code

• Operations Manager, Chief Engineer, One Net Place

  Mar, 2009 - Jan, 20111 year 10 months

  Responsible for the management of the all networks and systems for web and server hosting operations and wireless network provider.

  • Administrated Linux and Windows server farms (spacewalk, AD)

  • Built monitoring and alerting systems (Nagios, Cactii, MRTG)

  • Architected, installed and managed wired and wifi networks (Cisco routers/switches, Ubiquity Wi-Fi)

  • Managed streaming video systems (Red5, Flash, Quicktime)

• New Product Integration, Enterprise Network Engineer, F5 Networks

  Sep, 2006 - Mar, 20092 years 6 months

  I was a key person in the communication between different departments of the Professional Services organization. Being the conduit between support, consulting and engineering.

  • Specialist in high availability, web app and network optimization (Big-IP, WanJet, Web Accelerator)

  • Highest Tier escalations support engineer

  • Primary communication channel between Professional Services, Support and Product Development handling product specification, testing and QA

  • Due diligence of Support and Professional Services for Merger and Acquisition projects

  • Managed beta programs with customers

• Director of Operations, Adteractive

  May, 2005 - Sep, 20061 year 4 months

  I was originally hired as a contract security engineer quickly adding Systems Administration and Operations Management responsibilities then moved into Director of Technical Operations for a company that was experiencing massive growth.

  • Managed daily operations, build outs, datacenter (hundreds of machines) facilities, and security

  • Started and completed PCI-DSS compliance project

  • Grew operations team from 3 to 13

  • Responsible for the complete redesign of the legacy network, increasing capacity from < 10 Mbps to hundreds of Mbps

  • Evaluation, purchasing and installation of all equipment, systems and vendors (Routers, Firewalls, IDPs, switches, servers, vendors, service providers)

• Chief Technical Officer, Blue Stream Networks

  Dec, 2003 - Jan, 20051 year 1 month

  Oversaw tech operations for a Caribbean ISP and long distance telephone operator.

  • Collaborated on short and long term strategy with company officers

  • Managed a team of 6 engineers

  • Managed the development of VoIP to PSTN network to handle an average of 2 million minutes per month of both inbound and outbound, international

  • Operations a multi-national MPLS + VOIP network for pan-Caribbean based call centers as well as IP customers

  • Implemented corporate security policies and systems, such as firewalls and VPNs

  • Performed physical installation both in-house and on-site of equipment and leased-line services

  • Developed custom billing systems

• Chief Technical Officer, Co-founder, Super Computer International, Inc.

  Jun, 2001 - Dec, 20021 year 6 months

  Built a multi-tenant, white-label game hosting company from scratch. Building business first from gamers, then from game producers like EA.

  • Managed local and remote developers

  • Managed day to day IT and production/co-location operations of 88 node linux cluster (MOSIX)

  • Managed technical relationships with high profile partners like the US Army and EA

  • Designed and built a top 500 super computer Linux cluster * Developed game management suite

• Systems Architect, Grand Central Communications

  Oct, 1999 - Nov, 20001 year 1 month

  Systems Architecture - B2B

  • Design of a 5-9s B2B infrastructure (Solaris, Cisco)

  • Designed and built fully redundant staging and production environments

  • Designed and installed internal monitoring and trouble ticket systems

• White Hat, Symantec

  Jan, 1999 - Jan, 19991 day

  Media appearances.

• Senior Manager Network Operations, Worldnet Corporations

  Jul, 1998 - Oct, 19991 year 3 months

  I came on board as a Network and Systems Operations manager in Ft Lauderdale. I later moved to Costa Rica to manage the development and hosting facilities for online gambling as well as long distance VOIP services. I'm proud to say that we were one of the first online gambling operations.

  • Designed, implemented, upgrade, and documented networks for a wide range of customers.

  • Security audits, server and firewall configuration, switch routing, establishing VPNs, and testing redundancy

  • Massive DNS, Mail, SQL, Web and application servers administration

  • Managed a global data and voice network

  • Managed wager game development team and operations

• Operations Manager - Systems Administrator, Safari Internet

  Jan, 1997 - Jul, 19981 year 6 months

  Responsible for most aspects of building and maintaining a full service Internet Service Provider including purchasing, installation and configuration of remote access systems providing over 1000 dial-in lines for 3500+ customers across 5 locations. Lead team in charge of merging other acquired service providers networks and customer bases into our own.

  • Systems Administration

  • Network Administration

  • B2B customer integrations

Projects Experience

• Shogogo

  Jun, 2014 - Dec, 20146 months

  Shogogo.com notifies users when their favorite bands are playing nearby. Users simply search for their favorite bands and provide a valid phone number. Every night, Shogogo queries the SeatGeek API for new events. If a match is found, the user is sent a scheduled text message with a link to buy tickets.

Skills

Education

References