About

Work Experience

• Robot Operator, Insight Global

  Jul, 2025 - Sep, 20252 months

  Leveraged extensive VR expertise to directly operate humanoid robots for Apptronik, playing a key role in a fast-paced development cycle. Responsibilities included VR-based operation, environmental staging, and rigorous documentation of issues and processes. Demonstrated extreme adaptability to excel in a novel, process-light environment, directly supporting high-priority company initiatives through consistent achievement of data collection goals.

  • Operate and control humanoid robots in real-time using advanced VR systems to execute complex tasks and support the development of next-generation automation.

  • Prepare and stage physical testing environments to precise specifications, ensuring optimal conditions for robotic performance and data collection.

  • Meticulously document and track software bugs, hardware malfunctions, and performance anomalies in a detailed issue-tracking database, providing critical data to the engineering team.

  • Develop and refine troubleshooting protocols and standard operating procedures (SOPs) in a rapidly evolving environment, ensuring documentation remains accurate and up-to-date.

  • Contribute directly to high-visibility initiatives by consistently meeting daily and weekly team goals for data collection and operational testing.

• Senior QA Test Lead | QA Analyst, GeekSI

  Mar, 2019 - Jun, 20256 years 4 months

  Senior contractor providing comprehensive QA testing and test leadership across multiple mission-critical projects for the Veterans Affairs over a 6-year engagement. Subject matter expert in government software testing, 508 accessibility compliance, and modernizing legacy testing processes with Agile methodologies.

  • Led the full testing lifecycle for the VA Telehealth Hub MVP: built the initial test plan, standardized SOPs, created the UAT framework, and championed Agile adoption to replace legacy Waterfall processes.

  • Directed 508 compliance and accessibility testing for flagship VA software, including the Advanced Medical Platform (AMPL), utilizing JAWS screen reader to ensure adherence to strict government standards.

  • Served as the Subject Matter Expert (SME) for the Traumatic Brain Injury module within the Veterans Integrated Registries Platform (VIRP), managing the Requirement Traceability Matrix and expanding a comprehensive library of regression tests.

  • Engineered and maintained test cases and scripts within IBM Rational Team Concert for the VA Home Loan system (LGY), auditing and validating automated tests built with Cucumber and Selenium.

  • Modernized testing protocols across all projects, enforcing reproducible testing patterns and leveraging MUMPS CLI for test data creation in government healthcare systems.

  • Tested a diverse array of platforms including web applications, mainframes, Linux machines, and mobile devices (Android, iOS).

• QA Test Lead, EverlyWell

  Jun, 2018 - Oct, 20183 months

  As the primary QA Test Lead, established the initial quality assurance process for EverlyWell's health test services, where customers managed lab results through a secure online portal. Took ownership of JIRA administration, configuring the system to support a new cross-team CI/CD workflow.

  • As the initial QA resource, integrated the first formal QA process into the software development cycle for the health test service platform.

  • Served as the JIRA administrator, customizing projects, workflows, and fields to align with and facilitate a new cross-team Agile and CI/CD process.

  • Developed and maintained the QA pipeline to support continuous integration and deployment, managing risk for new feature releases.

  • Performed all testing for new website features across all major browsers and mobile devices, including Android, iOS, and the iOS Simulator.

  • Mentored team members on effective bug writing and QA practices to foster a culture of quality across the organization.

• QA Test Lead | QA Analyst, YouScience

  Jul, 2017 - Jun, 201810 months

  Served as the sole QA employee, responsible for establishing and managing the quality assurance process for the company's flagship online career and education assessment tool. Worked cross-functionally to integrate QA into the development cycle, ensuring the stability and quality of all weekly releases.

  • As the only QA resource, built the QA process from the ground up and integrated it into the existing software development lifecycle.

  • Developed the complete QA framework, including test procedures, test case scenarios, and standards for verification, integration, and regression testing.

  • Managed all testing for the flagship web application, performing cross-browser testing via BrowserStack and testing on Android and iOS devices.

  • Created and maintained test case scenarios and product documentation to support new feature releases and ensure consistent quality.

  • Established standardized templates for bug reports and user stories to improve clarity and streamline communication with development teams.

• QA Analyst | QA Engineer, Luna Data Solutions

  May, 2015 - May, 20172 years

  Contracted as a QA Analyst for RetailMeNot, focusing on the launch of new e-commerce features and ensuring site stability. Enhanced testing efficiency through custom automation tooling, analytics validation, and standardized data suites, while providing direct production support for a high-traffic website.

  • Led QA for the rollout of new gift card purchasing features and conducted extensive regression testing for the RetailMeNot e-commerce platform.

  • Authored and updated code for the internal automated test system, improving its efficiency and reliability for the development team.

  • Engineered custom JavaScript tools to validate and ensure the accuracy of site-wide analytics implementation and data integrity.

  • Developed and standardized the smoke testing data suite to guarantee consistency and reliability across all testing environments.

  • Served as a key member of the Production Support on Duty (PSOD) rotation, providing timely investigation and resolution for live site issues.

• QA Test Lead, QA Analyst, Communication Services for the Deaf

  May, 2013 - Jan, 20151 year 8 months

  Developed and implemented the inaugural QA process for the 'Vineya' web-video platform, a critical accessibility solution providing interpreting services for the Deaf and hard-of-hearing community. Acquired conversational American Sign Language (ASL) and cultural competency to effectively collaborate and ensure the product met the needs of its users.

  • Pioneered the quality assurance function from the ground up, creating the initial test procedures and automation framework for the GoVineya.com Ruby on Rails web application.

  • Applied acquired American Sign Language skills and understanding of Deaf cultural norms to collaborate effectively with the team and inform a culturally-aware testing approach.

  • Managed the full testing lifecycle for release cycles, including creating test plans, executing test runs, and reporting on results for both web and mobile app versions.

  • Engineered the testing environment by configuring VirtualBox to enable cross-browser testing of Internet Explorer on OSX machines.

• Lead QA Tester, DocbookMD

  Jul, 2012 - Apr, 20139 months

  As the sole QA professional and founding member of the quality assurance function, established the entire QA process for the company's HIPAA-compliant messaging app for physicians. Led testing efforts across the entire mobile ecosystem, including iPhones, iPads, and Android devices, ensuring the security and reliability of patient data.

  • Founded and single-handedly operated the QA department, introducing and standardizing the first formal QA process for the company's flagship HIPAA-compliant messaging app.

  • As the sole tester, performed all functional, regression, and compliance testing on the full range of supported devices: real iPhones, iPads, Android tablets, and the iOS Simulator.

  • Developed the initial test strategy, authored comprehensive test suites, and enforced testing protocols to ensure software met rigorous quality standards before release.

  • Guaranteed the application's adherence to strict HIPAA compliance regulations for the secure transmission of patient health information.

  • Scaled the QA function by managing and mentoring new testers, subsequently building and leading a local testing team.

• QA Test Lead | QA Tester, Luna Data Solutions

  Aug, 2011 - Apr, 20128 months

  Contracted as a QA Tester and rapidly promoted to Test Lead for Heatwave Interactive, assuming responsibility for the quality of multiple game titles. Authored test plans, led a testing team, and executed rigorous testing cycles to improve game stability and user experience.

  • Contracted as a QA Tester and promoted to Test Lead for Heatwave Interactive, working on 'Gods and Heroes: Rome Rising' and 'Platinum Life: Country'.

  • Executed daily testing of game builds for core functionality, gameplay mechanics, and UI integrity.

  • Authored comprehensive test plans for smoke and regression testing cycles, improving test coverage.

  • Led and mentored a team of testers, providing guidance on bug reporting and test execution best practices.

• Game Master (Technical Support & Customer Service), Blizzard Entertainment

  Jul, 2010 - Jul, 20111 year

  Provided advanced technical support and customer service for the 'World of Warcraft' MMO, serving as a frontline investigator for complex in-game issues, fraud, and exploitation. Developed exceptional skills in problem-solving, data analysis, and customer communication within a high-volume, live-service environment.

  • Investigated and diagnosed a high volume of complex technical and gameplay issues, utilizing analytical skills to identify root causes and implement solutions.

  • Restored compromised player accounts and inventories with precision, adhering to strict security and data integrity protocols.

  • Analyzed and documented cases of fraud and exploitation of game mechanics, providing detailed reports for development teams.

  • Delivered expert support via live chat and ticket systems, effectively communicating technical solutions to a diverse user base.

  • Developed a deep understanding of live service operations and the player support lifecycle for a large-scale, always-on application.

• QA Analyst | Customer Support & Tools Specialist, Linden Lab

  Mar, 2007 - Jun, 20103 years 2 months

  Progressed through a series of promotions from frontline support to QA Analyst for the complex virtual world of Second Life. Culminated in a QA role testing daily builds and diagnosing critical issues, building upon a strong foundation in customer support, tool development, and live service management.

  • Promoted to QA Analyst after demonstrating exceptional technical and diagnostic skills in prior support roles; responsible for testing daily software builds, tracking bugs, and diagnosing complex in-world issues.

  • Authored custom in-world diagnostic and tracking tools using Linden Scripting Language (LSL), enhancing the efficiency of issue resolution for both support and QA teams.

  • Served as a frontline First Responder, managing in-world emergencies, enforcing Terms of Service, and resolving user conflicts within a large-scale, live online environment.

  • Played a key role in establishing and providing customer support initiatives using the Parature ticket system and live text chat, supporting a seamless user experience.

  • Rapidly promoted from part-time to full-time and again to a senior support role, based on consistent performance and initiative before final promotion to the QA department.

• QA Tester, Super Happy Fun Fun

  Nov, 2006 - Feb, 20073 months

  Performed cross-platform compatibility testing for mobile games and applications on a diverse library of hundreds of feature phones, including the popular Motorola Razr. Navigated the complexities of pre-smartphone mobile development by validating software performance across major manufacturers like Nokia, Samsung, Sony Ericsson, and LG Electronics.

  • Executed comprehensive functional and compatibility testing for J2ME-based mobile games and applications across a vast inventory of 100+ unique feature phone models.

  • Managed testing on a wide array of devices and platforms, including Nokia, Samsung, Sony Ericsson, Motorola (including the Razr), and LG Electronics, to ensure broad market compatibility.

  • Identified, documented, and tracked platform-specific bugs using the Mantis bug tracker, providing critical data to developers for issue resolution.

  • Supported the full product lifecycle for multiple titles, from initial testing through production and post-release support and troubleshooting.

  • Gained early expertise in the challenges of fragmented mobile environments, developing strategies for efficient testing across disparate hardware and software platforms.

• QA Test Lead, QA Game Tester, Aspyr Media

  Feb, 2006 - Nov, 20069 months

  Executed rigorous quality assurance testing for high-profile video game titles being ported to the Mac platform. Gained foundational expertise in the software development lifecycle by documenting defects, validating fixes, and ensuring a seamless user experience for a new audience.

  • Performed functional, compatibility, and regression testing on ports of major game titles (including Call of Duty 2, Civilization IV) from Windows to the macOS environment.

  • Authored and maintained detailed test plans and test suites to guide a team of testers, establishing organized testing protocols.

  • Utilized JIRA and DevTrack to meticulously document, track, and verify software defects, providing developers with clear and actionable bug reports.

  • Conducted extensive proofreading of in-game text and UI elements to ensure linguistic accuracy and quality for the final release.

  • Collaborated closely with the development team to isolate and reproduce issues specific to the Mac port, contributing to stable product launches.

Skills

Education