Joel Glad

Background

About

With over 20 years of IT experience and a UX certification from Nielsen Norman Group, I excel in process improvement, IT service management, and user experience satisfaction. I am passionate about enhancing user experiences across IT operations, support and security.

Work Experience

IT Consultant, jGLAD
Jan, 2023 - Present
Server Engineer, HireGenics
Oct, 2021 - Jan, 20231 year 3 months
Systems Administrator Security, Spectraforce Technologies (at AbbVie)
Dec, 2013 - Jan, 20206 years 1 month
Systems Administrator - Security, AbbVie
Dec, 2013 - Jan, 20206 years 1 month
Systems Specialist Team Lead, Accenture
Aug, 2011 - Sep, 20132 years 1 month
Client: Takeda
SharePoint Administration
Web Systems Administrator, Manpower
Jan, 2010 - Aug, 20111 year 7 months
Client: Abbott Labs
SharePoint Web Infrastructure Operations
Network Engineer, Takeda Pharmaceuticals
Dec, 2008 - Jan, 20101 year 1 month
Consultant, Falkor Group
Mar, 2006 - Jan, 20103 years 10 months
Develop and deliver solutions for wide variety of clients in Information Technology.
Network technology and server technology are main areas of focus.
Technology Coordinator, Youth Technology Corps
Feb, 2004 - May, 20062 years 3 months
Work with high school youth on technology projects designed to facilitate cooperation between cultures - specifically Mexico and United States.
Technology Instructor, After School Matters
Aug, 2003 - May, 20062 years 9 months
Developed and taught IT curriculum to disadvantaged Chicago high school students in an after school program and also led technology sharing trips to Mexico within the same program.
Network Engineer, Simplecomm Solutions
Dec, 2006 - Dec, 20061 day
Systems Administrator, LPC Group
Jun, 2000 - Dec, 20011 year 6 months
Systems Engineer, Login Brothers Book Co.
Dec, 1996 - Dec, 20004 years
Technical Support Specialist, USRobotics
Dec, 1995 - Dec, 19961 year

Skills

Leadership
Home Office Consulting
Computer Repair
Mac & PC Configuration and Troubleshooting
Windows Server
Integration
Disaster Recovery
Software Project Management
Linux
Microsoft SQL Server
IT Management
SharePoint
Data Center
Requirements Analysis
Security
Strategic Planning
Project Portfolio Management
SDLC
Windows
SQL
Requirements Gathering
Business Intelligence
ITIL
Analytics
Information Architecture
Business Analysis
Microsoft Office
Active Directory
System Administration
Cloud Computing
Virtualization
Servers
Information Technology
Cross-functional Team Leadership
HTML
Vendor Management
Enterprise Architecture
VMware
Change Management
Software Development
Software Documentation
Program Management
Project Management
Visio
Unix
Data Modeling
MySQL
Troubleshooting
Network Security
IT Service Management
Team Leadership
IT Strategy

Education

Major: Communication Systems, Minor: Psychology, BPhilCom, Northwestern University
Dec, 2001 - Dec, 2003
Anthropology, Jounalism, Environmental Biology, , College of Lake County
Sep, 1988 - Jun, 1990
Psychology, Sociology, , Trinity International University
Sep, 1985 - Jun, 1988

Certificates

UX Certificate, Nielsen Norman Group
Issued on: Dec 31, 2015
CompTIA Network+, CompTIA
Issued on: Apr 30, 2000

References

Thomas Mason
I have used Joel Glad many times as a consultant for a wide variety of computer and IT issues. He is simply the best! Not only is he competent--he has been able to resolve my issues quickly and satisfactorily in every instance--but he is also personable. There are no such things as "dumb questions" with him. He is a delight to work with. I can recommend him without reservation.
Mitch Brandt
Joel is the consummate professional, extremely serious about learning and knowing the technology and doing a good job. He is a person I trust to be honest.
James Young
I've worked with Joel daily over the course of an extended client project. I enjoy working with Joel and he has delivered excellent results for Falkor and our client. Joel has excellent technical expertise but also quickly understood client business requirements and was a valuable member of our team. I enjoy working with Joel and would recommend him highly to others.