Member Service Representative, Planet Fitness
Mar, 2022 - Present
Provided front-desk customer service.
Provided local IT support and technical troubleshooting
Descalated difficult and dangerous situations.
Jeffrey Edson
Recent IT Graduate
Background
About
About
Recent IT Graduate providing exceptional customer service, troubleshooting IT issues, and administrating small-office / home-office systems for more than 10 years.
Work Experience
Work Experience
Technical Customer Support Representative, Federal Reserve Bank of Kansas City
Jul, 2022 - May, 202310 months
Supported The Federal Reserves' FedLine services and frbservices.org
Installed 70 Cisco VPNs for banks and credit unions.
Managed and closed 2000+ IT support tickets.
Clinical Laboratory Assistant , Eurofins-Viracor
Jun, 2020 - May, 202111 months
Responsible for specimen storage, data entry, and equipment decontamination.
Achieved zero contamination events through strict attention to detail.
Managed 10,000+ blood plasma samples.
Patient Care Technician / CNA, HCA Centerpoint Medical Center
Nov, 2019 - Jun, 20207 months
Nurse assistant.
Frequently worked with patients that posed a risk to themselves and others.
Utilized clinical skills when assessing patients, administering tests, and communicating with care providers.
Medical Assistant, Saint Luke's Convenient Care
Jan, 2019 - Nov, 201911 months
Assisted medical providers in delivery of medical care.
Collected co-pays and input patient paperwork.
Measured patient vital signs, verified medical history, and recorded active medications.
Administered point of care tests and prepared cultures for further lab work.
Pinsetter Mechanic and Arcade Technician,
Oct, 2014 - Feb, 20172 years 4 months
Responsible for equipment, building, and IT system maintenance for three family entertainment centers.
Skills
Skills
- Customer Service
Conflict Resolution
Communication
Empathy
- Frontend Development
HTML
CSS
Javascript
- Version Control
Git
Github
CI/CD
- Other
Python
Education
Education
Information Technology, B.S., Western Governor's University
Feb, 2021 - Jul, 2024
Networks and Security
Scripting and Programming
Data Management
Project Management
Web Development
Spreadsheets
Organizational Behavior and Leadership
User Interface Design
Cloud Foundations
Emerging Technologies
Linux Foundations
Liberal Arts, Associate, Metropolitan Community College
Jan, 2014 - Jul, 2017
3.64
Certificates
Certificates
A+, Comptia
Issued on: Mar 31, 2021
Network+, Comptia
Issued on: Nov 30, 2023
Security+, Comptia
Issued on: Jan 31, 2024
Cloud Practitioner, AWS
Issued on: Apr 01, 2023
ITIL 4 Foundation, AXELOS
Issued on: Oct 31, 2022
Linux Essentials, Linux Professional Institute
Issued on: Jan 06, 2024
Google IT Professional, Google
Issued on: Jun 06, 2021
Awards
Awards
President’s Volunteer Service Award , President of the United States
Awarded on: Jun 15, 2018
Awarded for volunteer contributions in community service to the United States
Congressional Award - Voluntary Public Service , United States Congress
Awarded on: Jun 15, 2018
In recognition of initiative, service, and achievement.
Volunteer Work
Volunteer Work
Corps Member, Americorps NCCC
Oct, 2017 - Aug, 2018
Volunteer service year as a Teacher's Assistant, Tax Preparer, and Disaster Responder.
Taught IT and Programming fundamentals to grades K-8.
Taught programming to 30 children and adults during an international Hour of Code event.
Filed 260 tax returns and refunded $285,040 to low-income families as a tax site coordinator with IRS VITA.
Assisted carpenters, electricians, and plumbers to build a Boy's and Girl's Club.
Repaired hurricane damage to 4 homes in Puerto Rico.
Interests
Interests
Humane Technology
Respect human vulnerabiltiiesMinimize harmful externailitiesConsviously center valuesCreate shared understandingSupport fiarness and justiceHelp people thriveOpen Source
Free Software
References
References
- Brooklynn Jonas
"One of the most normal people I know."