About

Work Experience

• Operations Data Visualization & Analytics Engineer I, 

  Oct, 2023 - Present

  Designs and maintains ETL pipelines and SSIS jobs, Power BI dashboards, and SQL-based reporting to drive operational effectiveness and automation.

  • Develops, updates, and optimizes SSIS jobs and ETL workflows for seamless data integration.

  • Creates and enhances Power BI visuals and dashboards to surface key operational insights for leadership.

  • Writes and fine-tunes SQL queries for reporting, analytics, and process automation.

  • Integrates data from SQL Server, Excel, and healthcare systems to centralize reporting.

  • Collaborates with stakeholders to identify and implement automation, improving reporting accuracy and reducing manual effort.

• Health Plan Data Analyst I, 

  Apr, 2019 - Oct, 20234 years 6 months

  Analyzed provider and claims data to support quality, compliance, and financial reporting across Medicaid and Medicare Advantage.

  • Built automated SQL queries and visual dashboards for monitoring key health plan metrics.

  • Collaborated with clinical and operations teams to deliver data-driven improvements in patient care and cost efficiency.

  • Performed ad hoc and scheduled reporting to support compliance and business insights.

• Business Analyst, 

  Nov, 2018 - Mar, 20193 months

  Engaged in migration of products from legacy systems to a unified platform.

  • Led auditing of state mandates in plan documents.

  • Conducted product data mapping and QA.

  • Ensured alignment of migrated data with business requirements.

• Business Data Analyst II, 

  Jan, 2017 - Jun, 20181 year 5 months

  Supported analytics and reporting for state Prescription Monitoring Programs (PMPs).

  • Developed and validated Tableau dashboards and reports.

  • Managed ad hoc, daily, and monthly reporting deliverables.

  • Ensured data accuracy through rigorous UAT and validation.

• Business Data Analyst - Provider Process Organization, 

  May, 2015 - Jan, 20171 year 8 months

  Supported Medicare pricing for facility claims via data pulls and issue resolution.

  • Ran SQL queries against EDW for ad hoc claims reporting.

  • Investigated Medicare Advantage claims payment discrepancies.

  • Executed regression testing for data systems.

• Technology Business Analyst, 

  May, 2014 - May, 201511 months

  Supported Claims IT through coding and testing in a mainframe environment.

  • Wrote COBOL and JCL in IBM z/OS mainframe.

  • Tested program changes and guided other coders.

  • Served as a knowledge resource on business processes.

• Business Analyst, 

  Sep, 2013 - May, 20148 months

  Automated aspects of claims processing to improve efficiency.

  • Identified automation opportunities for claims adjudication.

  • Monitored auto-adjudication rates and system performance.

  • Tracked improvement metrics and potential issues.

• Claims System Resolution Specialist, 

  Dec, 2012 - Sep, 20138 months

  Served as a bridge between users and IT to resolve claims system issues.

  • Supported more than 10,000 users of claims platform.

  • Analyzed system issues and documentation to determine root causes.

  • Managed ticketing workflows between teams.

• Work Content Specialist, 

  Aug, 2007 - Sep, 20092 years 1 month

  Handled member and provider claims processing inquiries.

  • Corrected claims inaccuracies and facilitated additional payments.

  • Drafted communication to members and providers regarding status updates.

• Customer Service Representative (Medicare Call Center), 

  Aug, 2006 - Aug, 200711 months

  Fielded inquiries from members and providers regarding claims and benefits.

  • Answered provider/member calls and resolved questions.

  • Reviewed benefit and claims questions and clarified responses.

Skills

Education

Interests