About

Work Experience

• Senior Software Engineer, Microsoft - Azure Communication Services

  May, 2020 - Jan, 20254 years 8 months

  Tech lead of Azure Communication Services Resource Provider, building secure, scalable infrastructure across global and sovereign Azure clouds.

  • Architected and delivered high-availability control/data plane services aligned with Microsoft’s Secure Future Initiative.

  • Reduced service cost by 80% through strategic data restructuring and optimization.

  • Owned CI/CD pipelines, credential flows (Managed Identity, certificates, Federated Identity), and TypeScript-based Azure Portal UX.

  • Generated and maintained JavaScript SDKs, integrating with partner teams to support evolving ACS features.

• Software Engineer II, Microsoft - Windows Search

  May, 2018 - May, 20202 years

  Drove quality and observability efforts for the Windows Search Indexer, used by millions of devices.

  • Built telemetry pipelines and Docker-based enrichment tools to process petabytes of device data.

  • Correlated system health with real-world usage profiles via device census integration.

  • Identified regressions and prioritized bugs using automated crash data (Watson).

  • Accelerated feature iteration through robust monitoring and early fault detection.

• Software Engineer II, Microsoft - Windows Developer Ecosystem Platform

  Sep, 2016 - May, 20181 year 8 months

  Focused on performance and reliability of the Windows composition stack through data-driven analysis.

  • Built and maintained telemetry pipelines to monitor feature-level reliability.

  • Integrated R and ggplot for agile regression analysis.

  • Used kernel debugging and crash dump analysis to detect platform-level issues.

  • Delivered dashboards and data workflows reused across multiple Windows releases.

• Software Development Engineer in Test, Microsoft - Windows Phone XAML

  Sep, 2013 - Sep, 20163 years

  Test developer for media playback on Windows Phone and converged XAML platform, ensuring OS release stability.

  • Designed and executed automated test matrices for audio/video playback across devices.

  • Collaborated with dev teams to improve testability and reliability of new features.

  • Automated handling of transient test failures, increasing lab efficiency.

  • Supported releases including Windows Phone 8.1 by identifying high-priority bugs

• Software Engineer, Kiwiplan

  Nov, 2012 - Mar, 20134 months

  New grad hire on ESP team - an application for packaging manufacturers.

  • Designed and implemented script migration system in VB.NET to handle breaking changes.

  • Reduced upgrade friction for users and improved feature adoption.

  • Ramped up quickly on proprietary systems and legacy codebase.

  • Collaborated with QA to build maintainable test plans for future releases.

Skills

Education

Awards