Customer Service and Sales professional with experience in electronic bookings, payment platforms, and financial product sales. Skilled in Microsoft Office, client communication, and problem-solving. Over 7 years of volunteering experience with a strong passion for community development, child support, and cultural exchange. Seeking to contribute to a dynamic and human-centered organization.
Customer Service Representative,
Jan, 2025 - Apr, 20254 months
Supported clients with forex trading processes and inquiries.
Handled inbound and outbound calls regarding trading accounts.
Assisted customers with platform navigation and troubleshooting.
Provided investment information ensuring client satisfaction.
Developed communication and persuasion skills in a fast-paced financial environment.
Café Operations Assistant,
Sep, 2024 - Oct, 20242 months
Delivered customer service and optimized operations in a café environment.
Delivered exceptional service in a high-volume environment (50+ daily orders).
Optimized beverage preparation, reducing wait times by 20%.
Trained 3 new staff members on POS systems and service standards.
Customer Service & E-Booking Agent,
- Present
Managed electronic bookings and payments for clients.
Handled inquiries and complaints ensuring high satisfaction.
Prepared detailed reports and documentation with Microsoft Office.
Sales & Marketing Representative,
Jan, 2017 - Dec, 20193 years
Promoted financial products and managed client relationships.
Achieved $145,000 in deposits over two years.
Generated $14,200 in personal earnings by meeting sales targets.
Developed expertise in market research and customer analysis.
Sales Strategies
Client Acquisition
Business Growth
Interpersonal Skills
Client Handling
Conflict Resolution
Online Reservations
Payment Platforms
Word
Excel
PowerPoint
Customer Analysis
Financial Products
Clear Communication
Efficient Solutions
Business Administration, B.A., Istanbul Gelişim Üniversitesi
- Jun, 2025
Volunteer, Istanbul&I
- Present
Engaged in cultural exchange and community service programs.
Organized creative workshops for orphaned children.
Offered psychological and emotional support through games, art, and music.
Led activities to boost children's confidence and communication skills.