About

Work Experience

• Technical Operations Lead, 

  Sep, 2020 - Present

  Served as the Technical Operations Lead in charge of the deployment of the company's core technology related to virtualizing the physical space at the curb

  • Build and manage the Assembly, Installation, and Repair team

  • Manage deployment of IoT devices computing at the edge, collaborating closely with the Engineering and Advanced Technology teams

  • Lead the development of robust installation and debugging procedures for new devices

  • Troubleshoot new and existing installations in-person and remotely

  • Developed the playbook for technical installations and support at scale

• Director of Information Technology, 

  Dec, 2014 - Jan, 20194 years 1 month

  Served as head of IT department, leading small home-office IT team and onboard-IT support team, collaborating with broader leadership team for strategic planning, critical issue resolution, policy development and compliance. Prepared departmental budget, overseeing all home office and ship technological platforms and systems. Designed and implemented new onboard campus platforms and web applications, centralizing disparate and manual processes. Created new hybridized platform, replacing dated ERP, staff and participant portals

  • Designed, oversaw, and executed all Telephony and IT-related tasks associated with relocating ISE operations from Charlottesville, Virginia to Fort Collins, Colorado

  • Integrated ERP and CRM with CSU's Student Information System, facilitating bidirectional exchange of student and enrollment data by developing workflows, routines, and applications

  • Evaluated new vessels as part of team undertaking replacement of existing ship-based campus

  • Coordinated all IT and Telephony tasks during decommissioning and conversion of traditional passenger cruise ship to new ship-based campus

• Technical Support III, 

  Jul, 2013 - Dec, 20141 year 5 months

  Served as part of two-man team overseeing all IT Functions at off-campus location

  • Administered and maintained a 120 node Beowulf cluster used for FE modelling

  • Designed web-based booking and inventory system to provided sensor availability for user groups during planned critical experiments, and ensuring proper routine calibration and maintenance

  • Facilitated consistent provisioning of equipment and accounts by creating on-boarding workflows and tools

• Helpdesk Coordinator, 

  Apr, 2012 - Jun, 20131 year 3 months

  Provisioned, maintained, upgraded, and supported all office IT infrastructure

  • Implemented an open source helpdesk ticketing system to prioritize, track and report on all internal helpdesk and customer tech support issues

  • Created a Self Service Portal to disseminate information to, and collect information from, participants. This included passport details, document scans, bio/demo data, etc

  • Automated multiple previously manual and labor intensive tasks

  • Noted for quality of work, growing in responsibility to oversee administration for all servers

• Technical Specialist, 

  Apr, 2007 - Feb, 20124 years 10 months

  Served as member of Global Operations Center team, providing first-line fix and incident management for large-scale enterprise products and services. Undertook incident response, supervising value-added services including email, webmail, blogs, and primary web presence

  • Provided network assurance for the ISP's broadband (ADSL, HFC, 3G) service delivery and AAA platforms

  • Performed incident response and management for the ISP's value added services such as email, webmail, and blogs, as well as the company's main web presence and two of the highest traffic websites in Australia www.afl.com.au and wwww.nrl.com.au

  • Ensured service continuity by performing layer-2/3 fault-resolution management for first tier nationwide network

Skills

Education

Interests