David C. Irmer III

Background

About

Talented and experienced manager with a demonstrated history of success in growing and developing teams in technology driven sales, and customer service environments. Skilled in leadership, customer experience, sales, business development, and employee relations/development, he makes for a phenomenal head of any team. Strong and emotionally intelligent leader with a Bachelor’s Degree focused in Business Administration (Management) from Sonoma State University.

Work Experience

Line Service Manager, KaiserAir, Inc.
Nov, 2020 - Oct, 20232 years 11 months
Developed and executed a comprehensive training program from inception, leading to the professional growth of fifteen line service technicians, many of whom advanced to senior roles.

Observed rigorous enforcement of safety protocols and policies, fostering a secure and efficient work environment.

Managed recruitment processes, including job listing creation, scheduling and conducting interviews, and making hiring decisions.

Cultivated strong client and tenant relationships, ensuring customer satisfaction and greater loyalty.

Exhibited proficiency in all subordinate job aspects to ensure high-level training quality.

Conducted regular structured team and management meetings to communicate any policy or procedure changes, assess operational status, and maintain team alignment.

Functioned as the sole liaison and designated trainer for American and Alaska Airlines, delivering proficient training while meticulously managing compliance records to prevent expiration.
Owner/Organic Farmer, Backyard Farmer LLC, Little Organic Farms, & Tierra Vegetables
May, 2018 - Oct, 20202 years 5 months
Established Backyard Farmer LLC, a pioneering venture dedicated to empowering individuals to cultivate delectable, organic produce in their own backyards through the invaluable guidance of local farmers and skilled gardeners.

Collaborated with local small farms to enhance cultivation, optimize harvests, and drive successful sales strategies at farmers markets.

Attained record-breaking daily revenue figures at farmers markets.

Initiated a targeted marketing campaign that propelled the business from zero clients to a robust clientele base of 15.

Collaborated with local small farms to significantly enhance crop yields, while also providing expertise in cultivation, harvest, and processing.

Personally conducted manual harvesting of crops.
Executive Onboarding Manager, AdvisoryCloud
Sep, 2015 - Dec, 20172 years 3 months
Expanded the Onboarding/Sales team from 3 to 13 specialists.

Designed and executed comprehensive training programs.

Conducted interviews, made hiring decisions, and provided skill development for over 30 employees, resulting in numerous individuals advancing from entry-level positions to senior roles.

Innovated and implemented new processes that successfully lowered customer churn by an impressive 30%.

Expanded the Creative/Branding team, resulting in more than a twofold increase in production and the generation of a revenue stream from scratch to over $200,000 per year.

Strategically orchestrated and oversaw staffing, training, and performance assessments to shape and manage sales and service programs.

Attentively addressed and resolved customer complaints concerning services, products, and personnel, ensuring the highest level of customer satisfaction.

Participated actively in company meetings, facilitating the exchange of product information and coordinating work activities with cross-functional teams.

Organized and conducted weekly intradepartmental meetings with teams to ensure continuity and goal achievement.

Collaborated with company executives to devise strategies and protocols for boosting sales, broadening market reach, and advancing the business.
E-Commerce Sales Manager, The Pawn Advantage Store
Mar, 2010 - Sep, 20155 years 6 months
Managed the website, eBay store, cultivated a robust social media presence, and spearheaded marketing initiatives.

Created a web presence that increased traffic to the company's website by
35%, created a social media presence, and increased online sales by a
factor of 6.

Assisted development team in creation of a more intuitive and
user-friendly website to attract prospective customers and drive online
sales.

Maintained website, eBay store, social media presence, and directed
marketing efforts.

Boosted sales by developing engaging and successful product
descriptions.

Prepared and organized online storefront marketing material, including
product descriptions and subject lines, optimizing content to search
engine criteria.

Calculated revenue, sales, and expenses, using financial accounting or
spreadsheet software.

Determine price schedules and discount rates.
Assistant Manager, CellularWorld NCA- AT&T Authorized Retailer
Dec, 2009 - Dec, 20101 year
Consistently surpassed wireless sales targets, driving store revenues to unprecedented heights.

Played a key role in training and supervising sales associates.
Assistant Manager, Alltel Express Locations
Dec, 2007 - Dec, 20092 years
Contributed significantly to the successful launch of a new location, actively participating in building a substantial and loyal customer base.

Collaborated with staff to maximize customer satisfaction, streamline
procedures and improve bottom-line profitability.

Assisted in overall day-to-day operations of store, including continuous
development of effective store associates to achieve desired sales and
results.

Set schedules and delegated assignments based on team strengths to
optimize floor coverage and service levels.

Recruited and hired individuals demonstrating passion, dedication and
added value to team.

Provided mentorship for employees to generate sales, promote effective
upselling and cross-sell to improve retail productivity.

Fielded customer complaints, resolved disputes and answered questions
to promote store engagement and effectiveness.

Skills

Marketing
Wireless Technologies
Customer Experience
Leadership
AdvisoryCloud
JavaScript
Microsoft Office
SaaS
Profit
Social Networking
Budgets
Social Media
Direct Sales
Customer Satisfaction
Consumer Electronics
Account Management
Team Leadership
Customer Service
Performance Management
Cold Calling
Sales Process
Sales Management
Inventory Management
Collaborative Problem Solving
Management
Employee Relations
Employee Training
Teamwork
B2B
Retail
Time Management
Microsoft Excel
Wireless
Retail Sales
Sales Operations
Cash Management
Sales
Research
Public Speaking
Proficient Typing Skills
Hiring Employees
PowerPoint
Training
Social Media Marketing
Telephone Skills
E-commerce
FAA Licensed Pilot
Store Management
Start-ups
Business Strategy
Inventory Control

Education

Business Administration (Management), Bachelor’s Degree, Sonoma State University
Dec, 2013 - Dec, 2015
BUS 391 - Cross-Cultural Communication & Negotiation

BUS 452 - Leadership

BUS 393 - Intro to International Business

BUS 350 - Management

BUS 360 - Intro to Marketing

BUS 340 - Human Resource Management
Business Administration and Management, General, Associate of Science (A.S.), Santa Rosa Junior College
Dec, 2010 - Dec, 2013
BUS 230A - Financial Accounting

ECON 206 - Macroeconomics

GERM1,2,&3 - German 1,2,&3

Certificates

Sport Pilot, Federal Aviation Administration
Issued on:

Awards

2015 Industry Champion , Business Strategy Simulation
Awarded on: Apr 30, 2015
David was the senior executive at the best performing company in an industry setting where teams of students ran companies and crafted strategies aimed at achieving superior financial performance and market leadership; the exercise was conducted in a course at Sonoma State University.

David competed in a business strategy simulation against his peers and 6187 teams from 334 colleges/universities participating in the simulation world-wide. His company was the industry champion and tied for 1st place in overall game-to-date score, ranked 53rd in earnings per share, and 88th in stock price globally.

References

Anthony Smith
David Irmer is one of the most professional and best managers I have ever had the honor to work with. His ability to manage employees and tasks, playing on his teams strengths is second to none. A great asset to any team especially in the aviation industry.
John Pendergast
After having reported directly to David for a year, I can confidently say that his leadership ability is among the best I've come across. He was able to drive results while maintaining a positive work environment.
John Memolo
I worked with David for several years at two different companies, and know him to be intelligent, tenacious, and results-driven. He's also good at high-fives.
Hayley Sutton
David is an extremely personable and hard working, trustworthy leader during my time at ExecRanks. I watched David lead an on boarding team with tenacity and intellect while the company was growing at a very rapid pace. David navigated new challenges that were presented daily and rose to the occasion to have his team work together and create real results. Many of the people who worked under him would go on to have leadership roles themselves which goes to show how much his leadership would benefit the company. David is always ready for some good humor and hard work, it always made working at the same company as him an awesome experience.
Matthew Layne
I've known lots of self-described "leaders" in my life. However, David is the first person I've met who is genuinely passionate about leadership. It's what drives the engine of his management style and it is incredibly refreshing to work on a team with somebody who strives to bring the entire team, as a whole, to the next level while simultaneously developing the talents of each individual. I'd work on any team that is leading.
Prof. Mike Kilgore
I'm one of David's new clients. It was his expertise and reassurance that finally won me over. He helped an old man like me through each step and I was convinced he was doing more that just his job. It was his tonalities that let me know he was delighted to help and found satisfaction in helping me to benefit from his service. I depended upon him for advice and he was always ready to help. He knows him business thoroughly and give is freely.

If he is like the others in his company I am excited to meet more of his colleagues. My experience so far has been remarkable and I have no doubts that is going to continue. David is a charming young man on his way up, way up!