Web Product Officer,
Jan, 2022 - present
Managed day-to-day web support services, handling an average of 150+ tickets per month.
Successfully delivered site launches, setups, SSL upgrades, template transfers, and HTTPS transitions for over 30 university websites.
Took charge of fixing errors and maintaining performance for a diverse range of 250+ university websites.
Collaborated with academic and faculty staff, Marketing, and Communications stakeholders for website maintenance and improvements.