About

Work Experience

• Case Manager, 

  Oct, 2021 - Apr, 20242 years 6 months

  Expertly handeled 300+ client cases. Achieved consistently high remarks in Quality Assurance reviews. Developed and sustained productive relationships with insurance companies and underwriters, improving underwriting processes and client communication.

• Probation Officer, 

  Aug, 2020 - Oct, 20211 year 2 months

  Managed 400+ misdemeanor probation cases and seamlessly integrated files from external agencies. Pioneered client onboarding process improvements. Forged valuable relationships with community partners and maintained a high client satisfaction rate.

• Care Coordinator, 

  Dec, 2019 - Aug, 20208 months

  Provided vital family support services to at-risk families, including delivering quality courses on parenting, alcohol and drug education, and domestic violence conflict resolution.

• Government Analyst I, 

  Feb, 2015 - Sep, 20194 years 7 months

  Maintained and monitored 500+ user accounts, handled data input and corrections, and addressed customer issues through helpdesk support and training. Translated complex stakeholder requirements into functional specifications and diagrams. Acted as a statewide trainer and published training materials and business rules internally.

• Juvenile Probation Officer, 

  Jul, 2013 - Feb, 20151 year 7 months

  Provided comprehensive case management for over 30 high-risk juvenile offenders. Served as a gang unit liaison, coordinating with local law enforcement to address the needs of juvenile offenders involved in gang activities. Innovated a program that allowed juvenile offenders to complete community service in place of court payment obligations.

• Detention Screener, 

  Oct, 2011 - Jul, 20131 year 9 months

  Conducted investigative interviews and data processing for juveniles referred for delinquency. Maintained positive interagency relationships, collaborating with law enforcement and court personnel to secure the appropriate placement of juveniles. Demonstrated flexibility and the ability to thrive in high-stress situations.

• Customer Service Representative, 

  Jan, 2006 - Jan, 20071 year

  Maintained an up-to-date knowledge of store policies and procedures, and provided customers with comprehensive assistance. Demonstrated versatility through cross-training in multiple departments. Excelled in delivering customer satisfaction by contributing to the store's management and operation standards.

• Sales Representative, 

  Sep, 2007 - Oct, 20103 years 1 month

  Managed all points of sale system, including troubleshooting, sales and return transactions. Entrusted with opening and closing duties, along with managing end-of-day cashier drawer counts. Demonstrated proficiency in product knowledge in several departments.

• Assistant Store Manager, 

  Sep, 2007 - Oct, 20103 years 1 month

  Oversaw daily sales operations, was the secondary key holder, and managed scrapbooking courses and scheduling. Achieved sales goals consistently by leveraging product knowledge and upselling techniques, and offered problem-solving solutions. Contributed to inventory management, sales promotions, and warranties.

Skills

Education

Certificates

Awards