Work Experience

• UX Manager / Lead, Honeywell

  Apr, 2021 - Present

  • Leading global discovery and strategy for enterprise safety platforms, serving 80K+ users in high-compliance environments

  • Conducted deep-dive current state audits of fragmented legacy tools, mapping redundant paths and friction points

  • Pivoted product strategy following critical CTO guidance and stakeholder workshops, moving to a "Guided Onboarding" and AI-assisted workflow

  • Defined the strategic vision for NFC/QR-based device assignment, a key differentiator that eliminated manual entry errors and streamlined shift handoffs

  • Facilitated multi-day discovery workshops with cross-functional stakeholders to deconstruct service inefficiencies in semiconductor fabs

  • Generated divergent HMI concepts to solve for high-risk "pump maintenance" scenarios, using wireframes to visualize complex logic

  • Synthesized qualitative data from Voice of Customer (VOC) sessions using AI clustering to identify high-value opportunities

  • Conducted 100+ usability tests and field observations to validate hypotheses, reducing configuration time by 20%

  • Directed a global team of 20+ designers, establishing "Design Quality" reviews and mentoring staff on discovery methods

• Lead UX Designer (Contract), Wells Fargo

  Jan, 2021 - Apr, 20213 months

  • Driven solution discovery for enterprise audit applications within a highly regulated financial environment

  • Collaborated in an Agile environment to align strategic requirements between Product Management and Engineering, reducing rework

  • Created high-fidelity interactive prototypes in Axure to facilitate stakeholder storytelling, securing alignment on complex audit workflows

  • Influenced the adoption of modern design thinking practices across teams to improve cross-functional cohesion

• Senior UX Designer, Ecomdash (Endurance Group)

  Nov, 2019 - Dec, 20201 year 1 month

  • Established the design strategy that contributed to the acquisition by Endurance Group (Constant Contact)

  • Analyzed onboarding friction using Hotjar and Google Analytics, creating journey maps that identified critical drop-off points

  • Introduced design thinking frameworks that led to a 20% increase in conversion rates

  • Designed a multi-channel analytics platform unifying data from 15+ shopping APIs into a single decision-making dashboard

• Senior UX Designer (Contract), Bank of America

  Mar, 2019 - Nov, 20198 months

  • Optimized enterprise financial tools for internal audit and compliance operations

  • Facilitated design thinking workshops to align diverse stakeholders on workflow improvements for data-dense financial applications

  • Developed user journey maps and accessible patterns for internal audit tools, ensuring alignment with complex regulatory requirements

  • Partnered with data teams to design responsive interfaces capable of processing large-scale transaction data

• User Experience Instructor, Central Piedmont Community College

  Jan, 2019 - Jun, 20223 years 5 months

  • Taught discovery methods, prototyping, and design principles to 30+ students

  • Mentored students on how to articulate design strategy and rationale

Projects Experience

• Enterprise Worker & Asset Safety (EWAS)

  - Present

• Vertex One HMI

  - Present

Skills

Education