Annmarie Gast
Los Angeles, CA 90025
annmarie.gast@gmail.com
(773) 339-4471

TODO: WRITE SUMMARY

Experience

Business Analyst
December 2024
 — 
December 2099
Just Whole Care
  • Assist health-equity based nonprofits and small businesses in building out operations for community support programs in line with MediCal initiatives.
  • Design operational documents and workflows in line with
Manager, Client Success
May 2022
 — 
June 2024
Always Health
  • Developed key customer success operations including onboarding documentation, invoicing, and customer processes as the sole client success manager for a pre-seed startup.
  • Worked with sales to increase audience outreach through email marketing campaigns in Hubspot, producing our first provider case study and white paper and increasing our email open rate by 200%.
  • Assisted the product team with customer requests and product release notes, successfully leading a project to launch our first in-app patient survey, where we received a patient CSAT score of 95.23/100.
Manager, Clinician Success
June 2021
 — 
May 2022
COZEVA
  • Hired and developed a new team of 6 individuals dedicated to provider outreach and training for COZEVA’s Medicaid partners.
  • Increased EHR integration activations by 10x from the previous year by optimizing outreach efficiency and leveraging data to prioritize onboarding of strategic, high impact accounts.
  • Created dashboards and facilitated executive meetings with healthcare leaders to build more visibility into our efforts.
Customer Success Manager - Training Specialist
March 2020
 — 
September 2021
COZEVA
  • Managed a $1M portfolio of strategic COZEVA clients by leading weekly meetings, facilitating business reviews, troubleshooting data issues in Excel, managing support tickets, facilitating trainings and working with our development team on product enhancements.
  • Wrote and coordinated weekly customer communication of product release updates in MailChimp sent to over 500 individuals.
  • Assisted the sales team with product demos for our products, leading to over $60,000 in upsell ARR.
Team Lead, Customer Onboarding - Quality Assurance
May 2018
 — 
March 2020
PatientPop
  • Promoted to overseeing the daily operations of the Customer Quality Assurance team, motivating the team to achieve and exceed their OKRs, including reducing a backlog of accounts and exceeding monthly onboarding targets.
  • Led the team through a major department transition that reduced the cost-of-onboarding.
  • Built out SalesForce reporting to track analyst KPIs and onboarding performance.
Customer Onboarding - Quality Assurance Analyst
August 2017
 — 
May 2018
PatientPop
  • Responsible for being the last line of defense regarding onboarding excellence as the liaison between implementation and customer success teams.
  • Audited over 50 onboarding projects a week and provided constructive feedback to internal teams.
Implementation Manager
July 2016
 — 
July 2017
PatientPop
  • Guided over 85 SMB healthcare providers through PatientPop’s onboarding process, utilizing project management skills to ensure customers received high-performing, SEO-driven websites.
  • Implemented over $800,000 ARR, and at least $4,500 ARR in upsells from PPC, social media, and additional seat packages.

Education

Loyola Marymount University
August 2024
 — 
December 2099
Master's of Arts in Counseling
    Illinois Wesleyan University
    August 2011
     — 
    May 2015
    Bachelor's of Arts in Psychology