Highly motivated and results-driven sales operations professional with over 5 years of experience in sales processes, training, and customer success. Skilled in developing and implementing strategies to increase sales productivity and effectiveness. Strong understanding of sales operations, process optimization and cost-effective solutions. Proven track record of achieving targeted deadlines, successfully managing high-volume caseloads, and producing error-free documentation accurately and efficiently. Expert ability to collaborate with cross-functional teams to align business initiatives with company goals.
Senior Sales Operations Administrator, UKG
May, 2022 - May, 20231 year
Partnered closely with the Sales team to support their objectives by providing top-notch customer-facing documentation. Collaborated with cross-functional teams including Finance, Legal, Order Management, Contracts, and Sales to ensure seamless quote-to-cash compliance. Expertise in auditing documents throughout the quote-to-order process ensures consistent delivery of high-quality output.
Life Event Specialist, Unum Group
Mar, 2020 - May, 20222 years 2 months
Processed Short-Term Disability and FMLA leave claims accurately and promptly, adapting to growing complexity. Applied policy knowledge to determine eligibility requirements and liability decisions. Coordinated file strategies, collaborating with specialized resources and assessing medical documentation.
Sales Supervisor, Choice Health Insurance
Jan, 2018 - Jan, 20202 years
Delivered sales training to more than 20 orientation classes, covering best practices, procedures, and sales strategies. Developed standard operating procedures and documented workflows for current and future claim steps. Leveraged 5+ years of insurance knowledge and regulations to conduct entry-level underwriting analysis and drive customer acquisition.
Clicked Learning Community Member, Clicked
Jun, 2023 - Present
Clicked is a virtual work experience program that enables learners to access hands-on learning experiences to explore careers, build skills, and launch careers alongside corporate training partners and employers.
Salesforce Administration, , Salesforce Talent Alliance Career Cohorts
Jun, 2023 - Present
Salesforce Certified Associate, Salesforce
Issued on: Aug 01, 2023
Grant Recipient , Tulsa Remote
Awarded on: Mar 01, 2021
Tulsa Remote is a unique recruitment initiative aimed at attracting talented individuals to Tulsa. The program brings remote workers and digital nomads to the community by providing grants and numerous community-building opportunities.