Technical Support Engineer,
Jun, 2024 - Present
- Providing assistance and advising customers for the consumer product line.
- Troubleshooting both Windows and Mac based environments
- Covering both French and English speaking customers
Hachem Sekki
Technical Support Engineer at Acronis
Background
About
About
I really like computers, I use them every day, I administer them, I troubleshoot them, etc. Most of my professional experience is in IT/Comp related positions, Helpdesk, Sysadmin, virtualization! Next goal is to get into cloud related fields, gaining experience with Azure each day!
Work Experience
Work Experience
Information Technology Help Desk,
Dec, 2023 - Jun, 20246 months
- Worked for two portfolio projects in the IT field.
- Educated customers and provided initial troubleshooting for SAAS products.
- Covered customers in EMEA countries, and assisted them in English, French and Arabic.
Skills
Skills
- Microsoft Azure
- Linux
- Virtualization
- Python
- Troubleshooting
- Office 365
Education
Education
Computer Science, Bachelor's degree, University of the People
Jan, 2022 - Sep, 2024