About

Work Experience

• Admin Marketplace - Shopee Store, Keke Collection

  Apr, 2017 - May, 20269 years 1 month

  Maintained a 4.9-star Shopee store rating while managing end-to-end marketplace operations for a store serving thousands of annual visitors.

  • Maintained a 4.9-star Shopee store rating while managing end-to-end marketplace operations, including product listings, inventory management, customer communication, and order fulfillment.

  • Supported daily marketplace activities for a store serving thousands of annual visitors, ensuring efficient order processing and consistent customer satisfaction.

  • Coordinated inventory availability, product updates, and customer inquiries to maintain smooth operational workflows.

  • Utilized marketplace management tools to support business performance and operational efficiency.

  • Managed 20 new active products/month.

  • Processed 150 orders/month.

  • Handled 100 customer inquiries/day.

• General Affair, PRUL Market

  Oct, 2025 - Nov, 20251 month

  Coordinated international procurement, warehouse data verification, inventory documentation, and logistics coordination.

  • Coordinated international procurement activities involving suppliers from Japan and the United Kingdom.

  • Managed warehouse data verification and inventory documentation for domestic and international operations.

  • Supported shipment scheduling, logistics coordination, and supplier communication to ensure timely delivery processes.

  • Updated purchasing records and sales order information to maintain operational accuracy.

  • Processed ±150 purchase orders/month.

  • Coordinated ±150 shipments/month.

• Customer Relationship Management (CRM), PRUL Market

  Sep, 2025 - Oct, 20251 month

  Managed customer database accuracy and segmentation to support CRM campaigns and customer engagement initiatives.

  • Managed customer database accuracy and segmentation to support CRM campaigns and customer engagement initiatives.

  • Analyzed customer information to support data-driven decision making and improve customer relationship strategies.

  • Assisted in developing CRM activities focused on customer retention and engagement.

  • Collaborated with operational teams to maintain accurate customer records and reporting.

• Internship Website Developer, Directorate General of Taxes (DJP)

  Oct, 2024 - Dec, 20242 months

  Redesigned website interface components to improve usability and user navigation while implementing front-end enhancements.

  • Redesigned website interface components to improve usability and user navigation.

  • Implemented front-end enhancements using HTML, CSS, JavaScript, and PHP while maintaining visual consistency.

  • Conducted debugging and cross-browser testing to improve responsiveness across desktop and mobile platforms.

  • Collaborated with development and design teams to ensure technical accuracy and compliance with project requirements.

• Personal Selling, Keke Collection

  Apr, 2020 - May, 20266 years 1 month

  Assisted customers during high-demand Ramadan sales periods by providing product recommendations and personalized service.

  • Assisted customers during high-demand Ramadan sales periods by providing product recommendations and personalized service.

  • Managed merchandise arrangement, booth organization, and daily sales transactions in a fast-paced retail environment.

  • Supported seasonal sales activities while maintaining professional customer service standards.

Projects Experience

• CoreTax Simulator - Directorate General of Taxes

  Oct, 2024 - Dec, 20242 months

  Contributed to the development of a web-based tax simulation platform supporting the CoreTax initiative.

  • Improved user interface and front-end functionality using HTML, CSS, JavaScript, and PHP.

  • Performed debugging, testing, and responsive optimization to improve website usability and cross-browser compatibility.

  • Ensured compliance with accessibility and technical standards.

• Website Mitra Bunda Cake Shop

  Oct, 2023 - Dec, 20232 months

  Developed a business website integrating inventory management, bookkeeping, and point-of-sale (POS) functionality.

  • Automated transaction recording to simplify financial monitoring and reporting.

  • Designed an intuitive interface that streamlined daily business operations for store staff and management.

Skills

Education

Certificates

Volunteer Work

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