Proactive and meticulous Customer Service Champion with over a decade of experience in administration and retail industry. Proficiencies in customer service, liasion, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Lounge Assistant, Christchurch International Koru Lounge (Air New Zealand)
Jul, 2022 - Aug, 20231 year 1 month
Greeting and servicing customers, answering phone calls, attending customer counter and responsible for maintaining best customer experience, presentation, cleanliness, temperature and production
Customer Favourite
Quick Learner
Customer Service Assistant, Wishbone Café, Christchurch Airport
Feb, 2019 - Jul, 20223 years 5 months
Providing the best possible customer services, Liaising with suppliers, ordering supplies and managing stock on hand, Building strong ongoing business relationships with regular customers, Handling money and processing electronic payments accurately and efficiently, Following best industry practices and procedures, including food hygiene regulations and occupational health and safety requirements
Gained significant amounts of repeat business due to best customer dealing
Independently operated store including but not limited to opening, cash register iniitialization, reconciliation and closing of the store at the end of the day.
Production Assistant, Medifab, Rolleston
Nov, 2018 - Feb, 20194 months
Completed a range of administration tasks and clerical support for the Production Manager, Participated in projects to identify and reduce waste in business processes in line with LEAN production methodologies, Prepared reports and presentations and taking meeting minutes relating to the investigation of product and process non-conformances, Worked collaboratively with various staff members across several departments investigating quality related issues.
Gathered key performance production data and produced management reports.
Contributed towards systems improvement which was utilised by all production teams.
Assembler and Machine Operator, Enatel Ltd, Christchurch
Jun, 2014 - Feb, 20172 years 8 months
HR Executive, Bhagat group of Companies
Mar, 2007 - Apr, 20092 years 1 month
Microsoft Office Suite
Excel
Xero
MYOB
Internet & Email
Billing and Payment Processing
POS Inventory System Operation
Multi-Line Telephone Systems
Administrative Support
Financial procedures
Clerical functions
Office support and workflow management
Employee Scheduling
Staff Management
Warehousing
Documentation
Bookkeeping
Effective communication skills
Positively Motivating others
Delivering clear and concise information
Negotiation and Conflict Resolution
Retail Knowledge
Human Resources & Marketing , Master of Business Administration (NZQA Level 9), Punjab Technical University, India
Jul, 2005 - Apr, 2003
Financial management
Quantitative Techniques
Organisation Behaviour
Administration and Technology, New Zealand Certificate in Business, ATC Vision College, Christchurch
Jan, 2021 - Jan, 2022
Personal Fitness
Reading & Listening to Music