About

Work Experience

• Operations Support Manager, CIRCL Technologies Ltd

  Nov, 2022 - Aug, 20241 year 9 months

  Leadership and Team Management

  • Team Leadership: Managed a team of three, overseeing release management, technical support, and technical integration, ensuring smooth operations.
  • Recruitment: Led hiring, conducted technical interviews, and onboarded three new team members.

  Release Management

  • Release Oversight: Managed end-to-end release process, coordinating with cross-functional teams for smooth deployments.
  • Weekly Releases: Oversaw three weekly releases (Frontend, Backend, Mobile App), including post-release testing and feature enablement with ConfigCat.
  • Documentation: Prepared release notes with details on bug fixes, enhancements, and new features.

  Technical Support

  • Support Operations: Directed support activities, resolving complex issues and maintaining high satisfaction. Implemented Jira Service Management with WhatsApp and multilingual integrations.
  • Incident Investigation: Led investigations into technical incidents using frontend logs and AWS CloudWatch Logs.

  Technical Integration

  • Customer Integrations: Acted as the lead for customer integrations, managing communication, product enhancements, and implementation success.
  • Launch Management: Led three launches (two in Kenya, one in Portugal), handling planning, client communication, training, and system setup. Conducted onsite launch in Kenya, training 500+ employees on CIRCL.

  Cross-Functional Collaboration

  • Stakeholder Engagement: Participated in weekly meetings with CEO, Engineering Manager, and Product Lead to align on goals and address challenges.
  • Agile Practices: Implemented Agile/Scrum methodologies, including daily stand-ups for team collaboration.

  Process Improvement and Documentation

  • Jira Implementation: Built a Jira Service Management board from scratch, integrating tools for better customer support.

• Lead Technical Support Engineer, Gaming Innovation Group

  Jan, 2022 - Oct, 20229 months

  Team Leadership:

  • Supervise and mentor a 3-member "GiG Magic Brand Support" team.
  • Ensure effective communication and daily operational oversight.

  Client Support and Training:

  • Support and train FrontEnd Developers from seven casinos: HardrockCasino, Guts, Thrills, Superlenny, Highroller, Rolla, Betspin.
  • Guide on using GiG Magic's backend API and CMS, Hubot chatbot, and the Cashier Payment App.

  Product Expertise:

  • GiG Magic: A suite comprising a backend API (Node.js, Golang) for gamification and a frontend CMS (AngularJS) for managing competitions and promotions.
  • Hubot: A GitHub-developed chatbot for automating tasks and integrating with GiG Magic to manage user rewards.
  • Cashier Payment App: An AngularJS-based frontend wallet application for handling casino deposits and withdrawals.

  Knowledge Sharing:

  • Provide expertise on the above GIG products.
  • Maintain documentation and knowledge base for internal and external use.

  Issue Resolution:

  • Troubleshoot and resolve bugs within above GIG products.
  • Ensure system stability and performance.

  Feature Development:

  • Design and implement new features for above GIG products.
  • Collaborate with development teams to enhance product functionality.

  Task Management:

  • Prioritize and manage tasks on the project board.
  • Coordinate with the team to address high-priority issues.

  Monitoring and Maintenance:

  • Monitor system logs and communication channels.
  • Provide 24/7 support for production issues and resolve them promptly.

  Problem Investigation:

  • Identify and investigate issues within the above GIG products.
  • Implement solutions to address and resolve problems.

  Onboarding and Training:

  • Facilitate the onboarding of new team members, training them on the above GIG products.

  Deployment Management:

  • Oversee the deployment and release of new versions of the above GIG products.
  • Manage release processes to ensure minimal service disruption.

• Software Developer, Gaming Innovation Group

  Dec, 2016 - Jan, 20225 years 1 month

  Contributed as a Software Developer on the GiG Magic Backend Team, working in a fully remote capacity from the Canary Islands.

  Knowledge Sharing and Learning

  • Acquired in-depth knowledge of GiG Magic, which includes a backend API designed to integrate gamification elements into gambling casinos, such as Competitions, Leaderboards, Rewards, Virtual Currency, Promotions, Offers, and CMS Admin functionalities.

  System Migration and Refactoring

  • Participated in the migration of the backend system from a monolithic architecture to a microservices-based architecture, enhancing scalability and maintainability.
  • Participated in the migration of the database from RethinkDB to ElasticsearchDB to improve performance and data indexing capabilities.
  • Rewrote several services in Golang, transitioning from Node.js to leverage Go’s performance advantages and concurrency support.

  API Enhancement and Integration

  • Expanded the GiG Magic API to accommodate new casinos, including Hardrock Casino, Guts, HighRoller, and Rolla, ensuring that their specific requirements were met.

  Technical Skills and Tools

  • Utilized a range of technologies including Node.js, Golang, JavaScript, HTML, AngularJS, Jenkins, and Docker.
  • Managed source code and version control using GitHub and Bitbucket.
  • Employed testing practices to ensure code quality and system reliability.

  Deployment and Release Management

  • Oversaw the deployment and release of new versions of the GiG Magic API, coordinating updates and ensuring minimal disruption to service.

  Team Collaboration

  • Worked within a high-caliber team composed of experienced senior developers, contributing to and learning from a collaborative and technically advanced environment.
  • Coordinated with a distributed team.

  Professional Engagement

  • Participated in industry events, including winning first prize in the Hackathon at "J on the Beach."
  • Attended the "Web Summit" in Lisbon, gaining insights into emerging technologies and industry trends.

• QA Engineer, Gaming Innovation Group

  Jul, 2016 - Dec, 20165 months

  Client Engagement:

  • Conducted QA activities for three casinos: Kaboo, Superlenny, and Thrills.
  • Collaborated with development teams to ensure the quality and functionality of casino platforms.

  Testing Framework Development:

  • Developed an open-source End-to-End testing framework named "protractor-cucumber-tests."
  • Utilized technologies such as Protractor, Cucumber, Appium, Yarn, and NPM to build and maintain the framework.
  • Enabled comprehensive automated testing and streamlined the testing process.

  Testing and Quality Assurance:

  • Performed smoke testing to ensure critical functionalities of the casino platforms were working correctly.
    Implemented Behavior Driven Development (BDD) methodologies to align testing with business requirements and user stories.

  Issue Tracking and Reporting:

  • Managed and tracked issues using GitHub and ZenHub to ensure efficient resolution of bugs and defects.
  • Documented and reported bugs, providing detailed reproduction steps and impact assessments to facilitate prompt fixes.

  Professional Development:

  • Attended TestWorks Conf '16 in Amsterdam to stay updated on industry trends, best practices, and emerging technologies in software testing.

• Junior FrontEnd Developer, Gaming Innovation Group

  May, 2016 - Jul, 20162 months

  Project Involvement:

  • Contributed to the development and maintenance of frontend applications for two online casinos: Kaboo and Superlenny, utilizing AngularJS.

  Bug Fixing:

  • Identified, diagnosed, and resolved bugs and issues within the AngularJS applications, ensuring enhanced performance and user experience.

  Feature Development:

  • Developed and implemented small-scale features and enhancements for the casino applications, adhering to project requirements and design specifications.

  Version Control:

  • Utilized GitHub for version control, including managing code repositories, tracking changes, and collaborating with team members.

• Full-stack Developer, Symless

  Oct, 2015 - May, 20167 months

  Role Overview:

  • Developed and maintained the Symless website, which serves as the e-commerce platform for selling the Synergy product, an open-source software for sharing mouse and keyboard across multiple computers.

  Development and Technologies:

  • Utilized Symfony2, PHP, HTML, CSS, and JavaScript to build and enhance the website, focusing on creating a user-friendly and effective sales platform.
  • Integrated payment methods such as Stripe and PayPal to facilitate secure and smooth transactions for purchasing the Synergy software.

  Project Management and Methodologies:

  • Applied SCRUM methodology to manage development tasks, ensuring timely and efficient delivery of website features and updates.
  • Participated in sprint planning, daily stand-ups, and retrospectives to align development activities with project goals.

  Version Control:

  • Managed code and collaboration through GitHub, including maintaining code repositories, handling pull requests, and coordinating with team members on updates and improvements.

  Testing and Quality Assurance:

  • Conducted rigorous testing to verify the functionality, performance, and reliability of the website.
  • Implemented testing procedures to identify and resolve issues, ensuring a high-quality user experience for customers purchasing Synergy.

• Full-stack Developer, The Singular Factory

  Apr, 2014 - Oct, 20151 year 6 months

  Role Overview:

  • Engaged in full-stack development, working on diverse projects using SCRUM methodology and Git for version control.

  Web Application Development:

  • Developed and maintained web applications using Symfony2, PHP, HTML, CSS, and AngularJS.
  • Created responsive and dynamic user interfaces with Bootstrap and integrated RESTful web services.

  Mobile Application Development:

  • Built Android applications utilizing Java, Android SDK, Volley, and RESTful web services for seamless mobile experiences.

  Project Highlights:

  • Mercadis Web: Developed a web application with Symfony2, PHP, HTML, CSS, Bootstrap, MySQL, Twig, and Apache2. Integrated FOSuserBundle for user management.
  • Mercadis App (Android): Created a mobile app using Java and Android SDK with Volley for network operations.
  • GDAPortalEmpleadoWeb: Developed using Symfony2, PHP, HTML, CSS, Twig, JavaScript, and jQuery, with Apache2 and Soap for web services.
  • Veracia: Implemented using MongoDB, PostgreSQL, Symfony2, HTML, CSS, Twig, and Bootstrap, with FOSuserBundle.
  • QuienloWeb: Built with Symfony2, PHP, HTML, CSS, Bootstrap, MySQL, Twig, and Apache2, integrating FOSuserBundle.
  • Quienlo WS: Developed RESTful APIs using Symfony2, PHP, MySQL, and Apache2, with FOSrestbundle and FOSoauthserverbundle.
  • NativeAd Web: Created a web app with AngularJS, Grunt, HTML2js, Less, Angular UI Router, and testing frameworks like Jasmine and Karma.
  • NativeAd App (Android): Built an Android app using Java, Android SDK, and RESTful web services.

  Team Collaboration and Testing:

  • Worked effectively in a team environment, conducted rigorous testing to ensure high-quality deliverables.

• Full-stack Developer, The Singular Factory

  Mar, 2014 - Apr, 20141 month

  Role Overview:

  • Supported full-stack development projects using SCRUM methodology and Git for version control.

  Web Application Development:

  • Assisted in the development of web applications using Symfony2, PHP, HTML, CSS, and AngularJS.
    Contributed to creating responsive and user-friendly interfaces with Bootstrap.

  Mobile Application Development:

  • Contributed to Android mobile app development using Java, Android SDK, and Volley for efficient network operations.

  Project Highlight:

  • QueGC: Worked on a project featuring an interactive map of Gran Canaria island, detailing various points of interest and activities. Assisted in the development of this map-based application, enhancing user engagement by providing information about locations and attractions.

  Team Collaboration and Testing:

  • Collaborated with team members to meet project goals and deadlines. Participated in testing phases to ensure the application’s functionality and performance.

Skills

Education

Certificates

Awards

References