About

Work Experience

• Project Manager, 

  Dec, 2023 - Present

  As an Integration Manager at RIS Company, I lead and mentor a diverse team of developers and analysts, fostering a collaborative and high-performance environment. I oversee multiple integration projects from inception to completion, ensuring timely delivery and adherence to budget constraints. Utilizing Mulesoft, I integrate complex systems to ensure seamless data flow and interoperability between various platforms. I develop and implement strategic plans to achieve business objectives, enhance operational efficiency, and drive growth. I build and maintain strong relationships with clients, understanding their needs and providing tailored integration solutions. I address and resolve integration challenges to ensure smooth project execution and client satisfaction. Continuously evaluating and improving processes, I enhance team performance and project outcomes. I quickly adapt to new tools and technologies, expanding my skill set to stay current with industry trends.:

  • API Expert

• Supervisor - Systems Analyst (Tech Team-IT), 

  Dec, 2021 - Nov, 20231 year 11 months

  Where should the team's work plan be established? I have initiated and reconstructed the integration team to determine where to set up the team working plan and have been collaborating with the project manager to scale up the team, working with developers to enhance the system diagram, system and workflow. During the web service, I will have to prepare wireframes and documents [API spec, BRS, CR, UAT, test case], which will help project team members to see the big picture. Working with the project manager to grow the team and the developers to improve the system. During the web service, I will have to prepare wireframes and documents [API spec, BRS, CR, UAT, test case] to help project team members see the big picture. As a member of an integration team in the IT department, I have been handling the following projects:

  • Logistics API selling system

  • Internal products

• Senior IT Business Analyst, 

  Mar, 2021 - Jul, 20214 months

  As a senior IT business analyst at DHLeC, I provided a platform for DHL SEA. I started from the first mile up until the last mile (B2C), the responsibilities as an IT Business Analyst role, where I would be primarily in charge of 2 platforms, serve as the primary liaison for business as well as onsite or offshore development and test teams for projects, and be able to comprehend all the platforms that are connected to, including the microservices and APIs. Do a thorough business impact analysis (BIA) of the IT system landscape to meet business needs. Ensure that IT solutions are created, aligned, and documented according to business and IT project priorities.

  • Working with SEA

  • Microservices and APIs

  • Manage a team of developers

  • Web App & Mobile App

• Business Analyst, 

  Mar, 2020 - Mar, 20211 year

  AppMan is a leading insurtech company with clients all over the ASEAN region. As a BA, my primary responsibilities include assisting the sales team with client pitches, creating marketing materials, gathering requirements, defining the scope, creating story cards and Jira tasks and keeping track of and communicating with the various teams (FE, BE, Native, Architecture, PM), as well as creating user manuals and approving documents.

  • Insurtech Company (Insurance)

  • Involved in pitching projects to clients

  • Process Planning

  • Design System Workflow

• Business Analyst, 

  Mar, 2019 - Mar, 20201 year

  I first started as a BA in the digital wealth team. Essentially, my responsibilities were to bridge the gap between IT and business. I worked on front-end tasks mostly, wrote product specifications after taking requirements and discussing them with the PO (Project Owner), worked with the back-end team and supported the developer team. Sometimes, I coordinated with a third party (my client) since I needed to do the PVT (Performance Verification Test). The tools I used here are JIRA, Confluence, INVISION, and GitLab.

  • Easy App

  • Wealth digital team

  • Robo Advisor

  • Admin Panel (WebAdmin)

  • Banner Campaign

• Business Coordinator, 

  Sep, 2017 - Mar, 20191 year 5 months

  Aside from the standard Business Coordinator duties such as front desk management, answering phones, maintaining office supplies, and scheduling meetings and appointments. I managed to take on additional responsibilities while working in a team specialising in corporate internet banking and web development. With the help of communication skills I acquired from previous experience, I could negotiate and streamline cooperation within the team and between the vendors and my colleagues. I also took on the additional role of QA/Tester, where I collaborated with a TCOE (Testing Centre of Excellence) team to help verify test data, test the goods delivered by the vendors, identify any flaws in the report, and provide a manual sheet.

  • Time Mangement Planning

  • Work along with Project Managers

• Customer Service Representative, 

  May, 2015 - May, 20172 years

  I was in charge of customer care in various establishments. I focused on ensuring everything was in order at the restaurants before they opened and during working hours. Moreover, I also helped coordinate human resources across businesses.

  • Work multitasking

  • Team Work

Skills

Education

Interests