About

Work Experience

• Solutions Engineer, Authorium

  Sep, 2023 - Present

  Led cross-functional technical solutions and acted as the UX advocate for government clients during a full platform migration.

  • Created a simulated draft-save feature in Form.io, adopted across implementations and later superseded by product development.

  • Added custom timestamp logic to improve form usability and reinforce user trust in data-saving behavior.

  • Served as lead SE for first rollout of Authorium V3, acting as de facto product owner with influence over roadmap and feature prioritization.

  • Maintained long-term client trust through transparent communication during unstable product phases.

• Strategy Analyst, Revenue Operations, Mapbox

  Jan, 2022 - Jan, 20231 year

  Provided data-driven insights and strategic reporting to drive usability and adoption improvements across customer-facing teams.

  • Analyzed adoption and engagement metrics to identify friction points across the customer journey.

  • Created dashboards that enabled data-informed UX improvements and product planning.

  • Served as connector between product, support, and customer-facing operations to align feature needs with business impact.

• Technical Support Engineer, Mapbox

  Jan, 2020 - Dec, 20211 year 11 months

  Delivered frontline support and surfaced usability improvements through analysis of recurring user issues.

  • Synthesized support ticket trends into feedback that informed product and UX priorities.

  • Developed scalable documentation, AI-driven chat flows, and support tooling to improve user autonomy.

  • Functioned as interim TAM and product SME, building empathy-driven support models for enterprise clients.

• Support & Solutions Engineer, CARTO

  Jun, 2017 - Dec, 20192 years 6 months

  Supported spatial data platform implementations while developing onboarding and guided-learning experiences.

  • Built enablement materials and help center content tailored to user needs and spatial workflows.

  • Ran client trainings and scoped workflows to align platform capabilities with real use cases.

  • Partnered with product teams to suggest interface and onboarding improvements based on implementation insights.

Skills

Education