An experienced leader in customer strategy and success within the SaaS industry, with a proven track record in driving commercial excellence. Certified Project Management Professional (PMP), Scrum Product Owner (CSPO), and Prosci® Change Management Practitioner. Leverages strong leadership and stakeholder management skills to successfully deliver innovative business propositions, implement large-scale systems, and establish best-in-class commercial processes across diverse geographies. Expertise spans Project Management, Agile Development, B2B Pricing, Business Intelligence, and Business Analysis.
Experience
Managed a $15M ARR portfolio through strategic partnerships with key enterprise clients ($10B+), driving SaaS adoption for commercial excellence and maintaining 95% retention.
- Drive customer success via strategic success planning, risk management, value measurements and consistent delivery execution to help our clients achieve their goals and business objectives.
Directed the Center of Excellence team to standardize implementations and champion best practices in pricing.
- Created reusable frameworks, executed training initiatives, and provided market-based product insights.
- Led a cross-functional initiative with Professional Services, Product, and Engineering to reduce SaaS solution customization up to 25% through new strategies and technologies.
Led internal initiatives to migrate the existing install base from legacy systems to new solutions, enhancing customer satisfaction and operational efficiency.
- Increased time-to-value by 50% for migrated customers.
Developed tailored commercial excellence blueprints to achieve measurable results and long-term strategic business outcomes.
- Partnered with clients to identify high-impact opportunities, craft actionable value realization plans, and accelerate profitability.
Led the end-to-end implementation of commercial excellence solutions for Fortune 500 companies.
- Helped sales and pricing teams improve operations, increase profits, and handle growth.
- Coordinated cross-functional teams to integrate solutions effectively, achieving specific, positive results that met the client's stated goals.
Managed over 15 end-to-end projects specializing in Business Analysis, Business Intelligence, Systems Integration, and Test Management, while mentoring and leading teams.
- Delivered €100M in cost savings and a 15% improvement in inventory availability as Supply Chain Project Manager for a Fortune 100 telecom company.
- Established a data governance framework that improved data quality from 50% to 95% within four months.
Performed financial market data analysis and managed high priority clients requirements and deployment schedules.
- Developed and tested 2 market data feed handler solutions providing reliable access to market data in real-time across a single, ultra-low-latency network.
Co-ordinated SLA reporting for Microsoft's outsourced EMEA Contact Centres and refined the vendor performance management framework.
- Co-led the design, development and testing of a Balance Scorecard and KPI Dashboard.
- Led quarterly operational and financial forecasts using a number of forecasting models.
- SAP BW Business Intelligence Reporting.
- Six Sigma Project.
- Requirements Analysis.
- Market & Competitor Analysis.