Senior Technical Support Engineer,
Apr, 2022 - Present
• Resolve business-critical issues for our merchants, unlocking value + sales.
• Troubleshoot complex custom integrations, leveraging knowledge of APIs and Shopify.
AJ Markow
⮕ Motivated Support Engineer & Developer with proven skills in Shopify, Salesforce, AWS, Node.js, Ruby & Rails
Background
About
About
• Enthusiastic Software Developer & Salesforce Certified Administrator.
Flexible Problem Solver, Experienced in Growth Stage Startups, Technical Support, Training, Mentorship, & Customer Support.
• Also a Salesforce Certified Administrator with 4 years experience & an AWS Certified Cloud Practitioner.
• Proud of my work at mission-driven companies like Simple, the online bank where our philosophy was that banks shouldn't profit off of customer confusion, and Clearesult, the largest energy conservation company in the United States.
Work Experience
Work Experience
Technical Support Engineer,
Apr, 2021 - Apr, 20221 year
• Earned 16 5-Star reviews for our app in the Shopify app store, by delivering solutions.
• Integrated technical solutions and bug fixes carefully into client's live e-commerce storefronts.
• Conveyed simple, concise explanations of complex software issues to merchants.Software Developer Internship,
Jan, 2021 - Feb, 20211 month
• Developed a React Application & Serverless Back end in a team setting, utilizing 6 AWS services & best practices in serverless development.
Senior Incentives Processor,
Aug, 2018 - May, 20201 year 9 months
• Processed more than $4.5 million in rebates for energy efficient products.
• Reconciled database and communication issues for 2754 invoices.
• Trained 9 team members on rebate reconciliation and payments, providing subject matter expertise on 4 software platforms.
• Built automated data transfer solution for team Sharepoint site, streamlining communication between teams on shared responsibilities.Customer Relations Associate,
Aug, 2016 - Aug, 20182 years
• Earned Above Average Scores of 4.5/5 on Customer Satisfaction surveys by advocating for clients and connecting them to solutions.
• Averaged 50+ Points Of Contact per day, recording detailed information on software bugs and disputes to escalate to internal teams.Operations Coordinator (Organization Budget Council),
Jul, 2014 - Jun, 201511 months
• Analyzed and approved student organization's expenditures of a budget exceeding $600,000.
• Assured compliance with laws and university policies while acting as a fiduciary for my peers.Tasting Room Associate,
Jul, 2014 - Dec, 20145 months
• Represented Oregon’s 2nd largest winery, by selling flights and educating customers on wine.
Skills
Skills
- Customer Service
- JavaScript
- CSS
- Social Media
- Simple Finance
- DNS
- Direct Sales
- Internet Banking
- Node.js
- Splunk
- Writing
- Photoshop
- Confluence
- Ruby
- Salesforce.com
- Microsoft Word
- Microsoft Office
- Public Speaking
- jQuery
- Serverless Computing
- AWS
- Test Driven Development
- HTML
- Wordpress
- Wine Education
- AWS Lambda
- User Experience (UX)
- Microsoft PowerPoint
- FinTech
- TDD
- Teamwork
- User Interface Design
- Git
- Microsoft Flow
- Amazon Web Services (AWS)
- Agile
- Databases
- Microsoft Excel
- React.js
- Ruby on Rails
- Quantitative Research
- Google Apps
- Shopify
- Graphic Design
- Adobe Creative Suite
- Photography
- Pair Programming
- Atlassian
- AJAX
- Research
Education
Education
Full-Stack Software Engineering, Certificate, Epicodus
Dec, 2020 - Dec, 2021
Economics, Bachelor of Arts (B.A.), Portland State University
Dec, 2012 - Jun, 2016
Photography, Bachelor of Fine Arts (B.F.A.), School of Visual Arts
Dec, 2010 - Dec, 2011
Awards
Awards
Artwork exhibited at Littman and White Galleries, Portland State University , Littman and White Galleries
Awarded on: Dec 31, 2015
My photograph was featured in a juried art exhibition at this gallery. This space is a student-run art gallery located on Portland State University's campus.
Volunteer Work
Volunteer Work
Docent, Portland Art Museum
Sep, 2014 - Sep, 2020
• Guided tours for up to 30+ people at the oldest art museum on the west coast.
References
References
- Fawn Brooks
AJ was wonderful to work with. He made sure that everything was done correctly and any issues were promptly resolved. He was responsible for training new teammates, maintaining process documents, and providing excellent communication to our partners while also doing his daily work that included intermediate to advanced Excel and working with Sharepoint and Salesforce.