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Aisling Krewer

Aisling Krewer

Galway City, Galway, IE
+353877919314
hello@aislingkrewer.com

Background

About

About

Digital transformation and technology professional with 5+ years’ experience supporting large-scale projects, stakeholder engagement, and adoption of new technologies. Skilled in incident response, data analysis, CRM-style systems, and report generation. Experienced in working with external agencies, mentoring colleagues, and supporting businesses in using tools such as GA4 and emerging AI solutions to improve performance and customer experience. Currently completing a postgraduate qualification in cybersecurity risk and compliance.

Work Experience

Work Experience

  • Senior Technical Specialist, Developer Support, Shopify Plus

    Nov, 2021 - Oct, 20243 years

    Delivered digital adoption and incident response support for enterprise-level clients while leading internal projects on documentation and cybersecurity.

    • Resolved time-sensitive checkout and infrastructure issues by analysing Splunk logs, participating in incident response, and coordinating with global teams to ensure business continuity

    • Advised clients on digital optimisations for storefronts and communications, supporting improvements in conversion and customer experience

    • Worked with external developers and internal stakeholders on feature delivery and service improvements

    • Led a documentation project and a cybersecurity initiative, improving knowledge sharing and compliance with internal standards

    • Mentored new team members and contributed to recruitment and onboarding processes

    • Supported integration of Gen-AI tools into documentation and workflow processes

  • Theme Support Specialist, Shopify

    Feb, 2018 - Sep, 20202 years 8 months

    Supported SMEs in adopting and optimising digital storefront features with consistently high customer satisfaction.

    • Assisted SMEs in implementing and upgrading storefront features, helping businesses adopt digital tools effectively

    • Collaborated with external support agencies to align processes and ensure seamless service delivery

    • Provided guidance on GA4 use, enabling merchants to generate actionable insights into storefront performance

    • Maintained 95% customer satisfaction through timely and effective technical support

    • Served as subject matter expert for frontline teams, supporting training and knowledge sharing

  • Junior Software Engineer, Vitro Software

    Aug, 2017 - Feb, 20187 months

    Contributed to production Electronic Health Record system development in a security-focused, ISO 27001-certified healthcare environment.

    • Worked on EHR system development with strict compliance and security standards

    • Participated in system deployments and infrastructure changes following peer-review and CI/CD processes

    • Gained hands-on experience with enterprise security protocols and regulatory compliance

Skills

Skills

  • Digital Transformation & Project Work

    Project support and delivery

    Cross-functional collaboration

    Stakeholder engagement

    External agency collaboration (support providers, developers)

    Mentoring and peer support

    Team documentation projects

    Community event organisation (IT Meetup)

  • Data & Analytics

    Splunk log analysis for issue resolution

    Google Analytics 4 (GA4) for storefront insights

    Customer feedback and reporting

    KPI and performance tracking

    Data-driven troubleshooting

  • Technology & Tools

    JavaScript, Liquid, Bash scripting

    Shopify APIs and storefront customisation

    Git CLI and GitHub

    Incident response processes

    Email marketing tools

    Gen-AI use in documentation and workflows

  • Cybersecurity & Compliance

    Security awareness project leadership

    Compliance improvements in workflows

    Vulnerability identification in internal tools

    Incident response participation

    GDPR knowledge (from support and study)

    ISO 27001 exposure (Vitro Software)

  • User Support & Engagement

    Enterprise technical support

    95%+ customer satisfaction in support role

    Digital adoption support for merchants

    Knowledge base and documentation creation

    Training and mentoring new staff

    Community engagement through meetup organisation

    Speaker coordination and scheduling

Education

Education

  • Cybersecurity Risk and Compliance, PGDip, Atlantic Technological University, Galway Mayo

    Sep, 2024 - May, 2025

    Data Protection – Law and Compliance

    Cyber Security Architecture

    Secure Information and Event Management

    Governance, Risk & Compliance

  • Computer Science & IT, BSc, NUI Galway

    Sep, 2013 - Oct, 2017

    2.1 Honours

    Software Engineering (Java, Python, JS)

    Artificial Intelligence

    Cryptography

    Networking

    Computer Security and Forensic Computing

Certificates

Certificates

Volunteer Work

Volunteer Work

  • Co-organiser & Speaker, Galway IT Meetup

    Sep, 2023 - Present

    Organise community technology events, manage sponsorships and expenses, and deliver talks on digitalisation and cybersecurity.

    • Managed sponsorship and financial administration for community events

    • Scheduled and coordinated external speakers and technical sessions

    • Delivered talks on cybersecurity, home automation, and digital transformation for local audiences